Kaniesha Nesmith
Montgomery,AL
Summary
At Surge Staffing, a Branch Supervisor excelled in elevating customer satisfaction and refining recruitment strategies, showcasing adeptness in team management and talent acquisition. Leveraged Microsoft Office for data-driven decision-making, enhancing hiring processes and employee training, culminating in significant performance improvements. Demonstrated exceptional relationship-building skills, ensuring high levels of client and employee satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Supervisor
Surge Staffing
01.2017 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
- Leveraged data-driven insights to refine talent acquisition strategies and support informed decisionmaking.
- Provided ongoing training opportunities for internal team members, expanding professional skillsets in alignment with industry advancements.
- Delivered comprehensive reports on recruitment metrics, identifying areas for improvement and implementing targeted solutions.
- Organized career fairs and networking events, fostering connections between potential candidates and employers.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Food and Beverage Packer
Unifi Service Hartsfield-Jackson Atlanta Airport
07.2021 - 12.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Completed daily orders with expert picking and packing of shipments.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Produce Clerk
Krogers Grocery Store
09.2013 - 12.2016
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
2012
Skills
- Team Management
- Currency transaction management
- Customer Service
- Relationship Building
- Interviewing
- Recruitment strategy
- Candidate Sourcing
- Talent management
- Microsoft Office
- Human Resources Support
- Candidate assessment
- Workforce Management
- Human resources knowledge
- Training and mentoring
- Recruitment and hiring
- In-Person and Telephone Interviewing
- Employee Orientation
- Positive Attitude
- Packaging and Labeling
- Cleaning and sanitation
- Shelf Stocking
- Food Preparation
- Box Cutter and Pallet Jack Safety
- Display Setup
- Quality Control
- Price Checking
- Weights and Measurements
- Inventory Counts
Timeline
Food and Beverage Packer - Unifi Service Hartsfield-Jackson Atlanta Airport
07.2021 - 12.2021
Branch Supervisor - Surge Staffing
01.2017 - Current
Produce Clerk - Krogers Grocery Store
09.2013 - 12.2016
Union Grove High School - ,
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