Khanh Le
El Sobrante,CA
Summary
Operations and systems assistant with a background in IT management and hands-on experience in restaurant operations. Currently working under OPT and supporting POS systems, delivery platforms, and daily workflows. Skilled in troubleshooting technical issues, organizing data, and improving efficiency. Planning to pursue a Master’s in Business Analytics.
Overview
1
1
year of professional experience
Work History
IT and Digital Operations Assistant
Binh Minh Quan
Oakland
06.2025 - Current
- Set up and maintain the restaurant’s POS (Point-of-Sale) system to support order and payment processing
- Manage and update delivery platforms (DoorDash, Uber Eats), including menus, pricing, and order settings
- Troubleshoot technical issues such as internet outages, tablet errors, and software problems
- Collect and organize sales and delivery data using spreadsheets to support business decisions
- Suggest and implement simple tools for scheduling and digital recordkeeping
- Maintain the restaurant’s online presence, including Google Business profile and business information
- Use technology to improve daily operations and increase efficiency
Education
Master of Science - Business Administration And Management
California State University, East Bay
Hayward, CA06-2025
Skills
- Customer support
- Attention to detail
- Positive attitude
- POS systems (Clover and similar platforms)
- Delivery platforms (DoorDash, Uber Eats, Grubhub)
- Basic data tracking and reporting
- Operations and workflow improvement
- Payment systems
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
IT and Digital Operations Assistant
Binh Minh Quan
06.2025 - Current
Master of Science - Business Administration And Management
California State University, East Bay