Khanh Nguyen
Arlington
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
4
4
years of professional experience
Work History
Customer Logistics Specialist
Ryder Logistics
Arlington, TX
05.2022 - Current
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Worked with customers to integrate processes and correct issues.
- Improved supply chain efficiency by implementing new software and monitoring systems.
- Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
Customer Service Representative
LURACO Technologies
07.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Logistic - Logistics And Materials Management
Tarrant County College
Arlington06.2025
Associate of Arts -
Tarrant County College District
Fort Worth, TX06.2021
High School Diploma -
Sam Houston High School
Arlington, TX06.2019
Skills
- Creative Problem Solving
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Multitasking and Prioritization
- Shipment coordinating
- Logistics Analysis
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Customer Logistics Specialist
Ryder Logistics
05.2022 - Current
Customer Service Representative
LURACO Technologies
07.2020 - 05.2022
Associate of Logistic - Logistics And Materials Management
Tarrant County College
Associate of Arts -
Tarrant County College District
High School Diploma -
Sam Houston High School