Alexis Kasprack
Customer Logistics Specialist
Hollywood,FL
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Highly organized and forward-thinking team player. Skilled in coordinating documentation with strong organization skills eager for to achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Driven and reliable employee seeking for an opportunity to offer excellent communication skills, good judgement, and problem-solving.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Logistics Specialist
Senior Marketing Specialist, LLC
Boca Raton, FL
01.2021 - 11.2021
- Operated shipping system to itemize and complete customer order
- Communicated and solved shipping issues with warehouse such as: filing claims, redelivery, etc
- Managed the coordination of outgoing secondary shipments
- Filed shipping information on patient profiles such as: tracking numbers for redeliveries and secondary shipments
- Managed transportation of goods to make sure products and materials were disturbed efficiently to patients
- Filed invoices, packing slips, and proof of deliveries into patient folders
- Worked with customers to integrate processes and correct issues.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Provided customers with status updates for tracked packages.
Administrative Assistant
Senior Marketing Specialist
Boca Raton, FL
01.2020 - 01.2021
- Assist with daily administrative tasks
- Verified with Medicare entities for both billing and eligibility requirements
- Quality Control to customer service representatives
- Assisted customer service representatives with solutions to improve patient loyalty
- Created and managed useful system to organize patient filing
- Filed and organized patient information into patient files
- Scanned medical records and other patient documents into online files
- Assisted in billing by transferring secondary balances back to patients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
Senior Marketing Specialist, LLC
Boca Raton, FL
01.2019 - 01.2020
- Obtain patient information such as; address, insurance information, etc
- Provided customer experience to generate a loyal clientele
- Directed calls to appropriate individuals and departments
- Recommended alternative solutions for patient issues
- Administered HIPPA testing
- Ensured customer experience by addressing customer concerns, demonstrating empathy, and resolving problems with product issues on the spot
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Medical Records Retrieval
Senior Marketing Specialist, LLC
Boca Raton, FL
01.2016 - 01.2019
- Retrieve medical records of current DME patients
- Provide quality control among clients and senior customers
- Responsible for corresponding with medical professionals in the DME space
- Obtain medical note retrieval and patient chart note collection
- Communicated with Doctor’s offices and medical professionals to verify patient information
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff and patients by email and telephone.
- Used correct diagnosis-related groups based on patient encounter details.
- Maintained database for storage and retrieval of medical records.
Brand Ambassador
Creative State
Tallahassee, FL
10.2017 - 08.2018
- Provide sample of the product while answering customer questions
- Taking note of customer feedback on product
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor of Science Degree - Psychology, Business
Florida State University
08.2017 - 05.2019
Associate of Arts Degree -
Tallahassee Community College
Tallahassee, FL 08.2015 - 06.2017
Skills
Overseeing deliveries
Shipment coordinating
Filing and data archiving
Customer and client relations
Multi-line phone proficiency
Quality assurance
Creative problem solving
Timeline
Customer Logistics Specialist
Senior Marketing Specialist, LLC
01.2021 - 11.2021
Administrative Assistant
Senior Marketing Specialist
01.2020 - 01.2021
Customer Service Representative
Senior Marketing Specialist, LLC
01.2019 - 01.2020
Brand Ambassador
Creative State
10.2017 - 08.2018
Bachelor of Science Degree - Psychology, Business
Florida State University
08.2017 - 05.2019
Medical Records Retrieval
Senior Marketing Specialist, LLC
01.2016 - 01.2019
Associate of Arts Degree -
Tallahassee Community College
08.2015 - 06.2017