Khanh Nguyen
Enid,OK
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
I've moved to Enid Ok in 2009 and was helping my in law mange their business. At the time my family was growing and now my children are grown, I'm looking into going back to working for a company and to learn what is needed for the company. I'm will to relocated if needed.
Overview
23
23
years of professional experience
Work History
Manager
Short Stop Mart
Enid, OK
01.2010 - 09.2024
- Recruited and hired qualified candidates to fill open positions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned work and monitored performance of project personnel.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews for team members.
Machine Operator
Corporate Express
Wichita, Kansas
02.2002 - 12.2006
- Monitored process units and quality control testing performance for plant processes and water quality sampling.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Unload finished products from machines onto conveyors or other transport systems.
- Carry out regular safety checks on machinery prior to operation.
- Maintained proper chemical inventories.
- Comply with company policies regarding quality control procedures.
- Adjust machine settings to complete tasks accurately.
- Collaborate with other departments when necessary for successful completion of projects.
- Monitor the feed and speed of machines during the machining process.
- Monitored and observed production line to watch for pile-ups and jams.
- Keep detailed reports of maintenance activities performed on machinery.
Education
High School Diploma -
Westminster High School
Westminster, CA05-1998
Skills
- Business administration
- Documentation and reporting
- Customer service
- Shift scheduling
- Competitor research
- Sales techniques
- Complex Problem-solving
Timeline
Manager
Short Stop Mart
01.2010 - 09.2024
Machine Operator
Corporate Express
02.2002 - 12.2006
High School Diploma -
Westminster High School
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