Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KHANH NGUYEN

seattle,wa

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Mcdonalds
02.2019 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Tracked store inventories and replenished products according to demand.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Bachelor of Hamburgerology -

Hamburger University
Chicago, IL
10-2024

Skills

  • Customer Service
  • Team motivation
  • Excellent Communication
  • Positive Attitude
  • Team building
  • Customer Relationship Management
  • Money handling
  • Decision-making

Languages

Vietnamese
Native or Bilingual

Timeline

Assistant Manager

Mcdonalds
02.2019 - Current

Bachelor of Hamburgerology -

Hamburger University

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