Khanh Nguyen
Hapag-Lloyd
Tucker,GA
3
Languages
7
years of professional experience
Hard-worker that can be an asset to the team! Dependable, ambitious, great team player and easy to get along with that can add to the next role. Skilled in customer service and problem solving effectively, with an ability to learn any new task and perform effectively. Dependable, multilingual, and a quick learner, I can easily display great customer service every time and poised to bring innovative solutions to future roles!
Work History
Automotive Parts Specialist
1 Year 1 Month- Called for orders daily from participating dealerships and online distributors for vehicles being listed for sale.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Received new ordered parts daily into the system, scan parts invoices, file parts invoices for record use and put new received parts in the proper stowage areas.
- Replenish low-count items such as engine oil, oil and air filters, batteries, etc.
- Assist with unloading and loading large items such as engines, transmissions, doors, bumpers, hoods, etc.
- Prepare and have orders ready for technicians once displayed on the parts board.
- Walk cars and see what parts are needed; also check if a part can be fixed or replaced prior to ordering.
- Coordinate with suppliers and service teams to maintain optimal stock levels, reducing stockouts and improving customer satisfaction rates.
- Did special order part runs.
- Collaborated with team members to streamline order processing and fulfillment procedures.
- Trained new staff on product knowledge, system navigation, and customer service protocols.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Lighting Specialist
11 Months- Assist customers with issues/troubleshooting on their purchased products ranging from full HID systems, vehicle-specific aftermarket bulbs, tail light and headlight assemblies, and other miscellaneous items related to lighting.
- Assist with picking orders in the warehouse as well as sorting them for mail carrier pickup (Fedex, UPS, etc).
- Complete over the phone orders as well as custom orders for single to bulk-order items.
- Assist with performing warranty returns for small and large items.
- Routinely do inventory checks in the warehouse.
- Have knowledge of the company website as well as the secondary websites.
Auto Claims Adjuster
6 Months- Evaluated auto claims for accuracy and compliance with company policies.
- Collaborated with repair shops to assess damage and determine repair costs.
- Conducted thorough investigations to validate claim legitimacy and prevent fraud.
- Negotiated settlements with claimants, ensuring fair outcomes for all parties involved.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Examined photographs and surveillance and any other documents relating to claims.
Export Coordinator
3 Years 11 Months- Maintained accurate records of export transactions, ensuring data integrity and accessibility.
- Collaborated with cross-functional teams to streamline logistics processes, improving turnaround times.
- Analyzed shipment data to identify trends and recommend improvements for future exports.
- Managed relationships with global clients, ensuring alignment on requirements and expectations.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Followed up with customers to resolve inquiries.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Used the system tracking to monitor information about customers, shipments and business activities.
Education
High School Diploma
Skills
Customer service
Problem-solving
Attention to detail
Effective communication
Teamwork and collaboration
Reliability
Excellent communication
Adaptability and flexibility
Relationship building
Interpersonal skills
Languages
Spanish
Limited Working
English
Native or Bilingual
Vietnamese
Elementary
Timeline
Export Coordinator
Hapag-Lloyd
10.2022 - CurrentRead More
Auto Claims Adjuster
AllState
03.2022 - 09.2022Read More
Lighting Specialist
The Retrofit Source
03.2021 - 02.2022Read More
Automotive Parts Specialist
CarMax
02.2020 - 03.2021Read More
Tucker High School
High School Diploma
Read More