Jolene Zierke
Sandpoint,ID
Summary
Dynamic Automotive Parts Specialist with proven expertise at Oreilly Auto Parts, excelling in parts cataloging and customer service. Enhanced inventory accuracy and streamlined order processing, significantly boosting customer satisfaction. Adept at supplier negotiations and fostering strong customer relationships, ensuring efficient operations and increased revenue opportunities.
Overview
5
5
years of professional experience
Work History
Automotive Parts Specialist
Oreilly Auto Pats
Bonners Ferry, ID
12.2024 - Current
- Assisted customers in identifying and sourcing automotive parts for various vehicles.
- Managed inventory levels, ensuring stock availability and accuracy in the system.
- Processed customer orders efficiently, maintaining high levels of service quality.
- Collaborated with team members to streamline parts retrieval processes and improve workflow efficiency.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Mechanic
D R Mechanic
Sandpoint, ID
05.2021 - 12.2024
- Assisted customers in identifying and sourcing automotive parts for various vehicles.
- Managed inventory levels, ensuring stock availability and accuracy in the system.
- Processed customer orders efficiently, maintaining high levels of service quality.
- Collaborated with team members to streamline parts retrieval processes and improve workflow efficiency.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Skills
Parts cataloging
Vehicle diagnostics
Product presentation
Supplier negotiations
Ordering parts
Customer service
Improving customer satisfaction
Verbal and written communication
Invoice processing
Inventory management
Suggestive selling
Cycle counting
Returns processing
Parts recommendation
Problem-solving
Teamwork
Multitasking ability
Reliability
Excellent communication
Effective communication
Customer relationship development
Professionalism
Timeline
Automotive Parts Specialist
Oreilly Auto Pats
12.2024 - Current
Mechanic
D R Mechanic
05.2021 - 12.2024