Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Khanh Ha Dang

Phoenix,AZ

Summary

Proven server with a track record of exceptional customer service and strong work ethic, notably at Gongcha. Excelled in multitasking and guest engagement, enhancing dining experiences and consistently exceeding sales targets. Skilled in cash handling and team collaboration, I raised team performance through effective training. Achieved significant customer satisfaction ratings by addressing diverse needs and managing efficient service delivery.

Overview

3
3
years of professional experience

Work History

Server

Gongcha
02.2019 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server

McDonald's
01.2017 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Marketing

Glendale Community College
Glendale, CA

La Trobe University

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Elementary

Timeline

Server

Gongcha
02.2019 - 01.2020

Server

McDonald's
01.2017 - 10.2018

Marketing

Glendale Community College

La Trobe University

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Khanh Ha Dang