Soohyun Song
Mount Laurel,NJ
Summary
Dynamic Store Manager at Gongcha with a proven track record in enhancing customer service and optimizing inventory management. Skilled in employee training and problem-solving, I successfully implemented merchandising strategies that boosted sales and brand awareness. Passionate about fostering positive customer relations and creating engaging experiences.
Overview
11
11
years of professional experience
Work History
Store Manager
Gongcha
06.2022 - Current
- Directed daily store operations to ensure optimal customer experience and service quality.
- Managed inventory levels, streamlining stock replenishment processes to reduce shortages.
- Trained and mentored staff in product knowledge and effective sales techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Developed employee schedules, optimizing labor costs while meeting operational needs.
- Coordinated promotional events, driving foot traffic and increasing brand awareness within the community.
- Assisted with hiring, training and mentoring new staff members.
Permanent Make up Artist
04.2019 - Current
- Delivered customized permanent makeup services, ensuring high client satisfaction through attention to detail.
- Assisted in maintaining a sterile and organized workspace, adhering to safety and sanitation protocols.
- Developed proficiency in using advanced cosmetic techniques for eyebrow microblading and lip tinting.
- Educated clients on aftercare processes to enhance healing and longevity of procedures performed.
After-School Tutor
08.2017 - 01.2020
- Monitored student progress, providing constructive feedback to enhance understanding and confidence.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Created engaging study materials to help reinforce key concepts for better retention.
Arts and Crafts Volunteer
Mount Laurel Library
01.2015 - 05.2017
- Assisted in organizing community events, fostering engagement among participants.
- Facilitated creative workshops for diverse groups, enhancing engagement and artistic expression.
- Assisted in planning and organizing community art events, fostering collaboration among participants.
- Collaborated with team members to develop outreach strategies, enhancing volunteer recruitment.
- Supported fundraising activities by coordinating logistics and managing donor communications.
- Streamlined inventory management processes for supplies, improving distribution efficiency.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Illustration
Utah State University
Logan, UTSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Inventory management
- Employee training
Languages
Korean
Native or Bilingual
Japanese
Elementary
English
Native or Bilingual
Timeline
Store Manager
Gongcha
06.2022 - Current
Permanent Make up Artist
04.2019 - Current
After-School Tutor
08.2017 - 01.2020
Arts and Crafts Volunteer
Mount Laurel Library
01.2015 - 05.2017
Bachelor of Arts - Illustration
Utah State University
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