Khanh Linh Knott
Gilbert,AZ
Summary
Skilled Reservation Sales and Service Agent with American Airlines Advantage Desk , 30 years of experience. Recognized top 5% sales revenue and consistent top performer . Leveraged strong communication and multitasking skills to manage high call volumes, ensuring prompt issue resolution and enhancing passenger satisfaction.
Overview
34
34
years of professional experience
Work History
In-Home Nanny
Private Home
Chandler, AZ
09.2021 - 08.2025
- Supervised daily activities, ensuring safety and well-being of children in home environment.
- Developed engaging educational activities, fostering creativity and cognitive development in young children.
- Implemented consistent routines, enhancing children's adaptability and emotional stability.
- Evaluated developmental milestones, collaborating with parents to support children's learning objectives.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Reservation Sales and Service Agent
American Airlines
Phoenix, AZ
03.1991 - 09.2021
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Collaborated with team members to enhance operational efficiency during peak travel times.
- Utilized reservation systems to manage bookings and update passenger information accurately.
- Educated passengers on airline policies, enhancing overall travel experience and satisfaction.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Education
Bachelor of Science - General Business
University of Arizona
Tucson, AZ05.1989
Skills
Patience
Stress tolerance
Strong work ethic
Customer service
Attention to detail
Complaint handling
Multitasking and organization
Excellent communication
Sales expertise
Timeline
In-Home Nanny
Private Home
09.2021 - 08.2025
Reservation Sales and Service Agent
American Airlines
03.1991 - 09.2021
Bachelor of Science - General Business
University of Arizona