Khaniya Evans
Griffin,GA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
State Farm
02.2021 - Current
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
Customer Service Representative
TSYS
11.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Call Center Representative
The Home Depot Inc
05.2018 - 11.2019
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
Education
High School Diploma -
Spalding High School
Griffin, GA05.2018
Skills
- Claim Handling
- Property Assessments
- Investigative Report Preparation
- Problem-Solving Ability
- Customer Consulting
- Active Listening
- Managing Multiple Tasks
- Credit Card Payment Processing
- Typing Proficiency
- Microsoft Word
- Witness Interviewing
- Liability Determinations
- Settlement Determinations
Certification
- Property & Casualty License
- FL, CT, DE, KY, LA, NC, NH, OK, RI, SC, TX, VT AND WY
- State Farm Certified Auto & Property
- Symbility
- Xactimate Level 2
Timeline
Liability Claims Adjuster
State Farm
02.2021 - Current
Customer Service Representative
TSYS
11.2019 - 02.2021
Call Center Representative
The Home Depot Inc
05.2018 - 11.2019
High School Diploma -
Spalding High School
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