Stacey Coleman
Auto Claims Adjuster
Houston,TX
Summary
Seasoned Auto Claims Adjuster with a 20-year background in preparing insurance claims for vehicle damages and injury. Accustomed to negotiating directly with customers and medical providers to reach fair and reasonable settlements. Familiarity with general liability procedures and auto insurance policies. Prioritize building relationships with customers to drive positive experiences. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Liability Claims Adjuster
Allstate
09.2021 - Current
- Adhere to processes and procedure to drive quality results.
- Evaluate and investigate over 400 auto claims in one year and decided whether insurer should pay claim.
- Identify suspicious claims, escalating issues to Special Investigating Unit for further investigation and analysis.
- Coordinate with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Bodily Injury Auto Claims Processor
Allstate
06.2002 - 09.2021
- Collected Medical Records and Bills for injured parties involved in the Accident
- Processed 3000 invoices each a year and mailed documentation to clients.
- Reviewed bills and records and input information into the Mitchell system
- 4 yrs Major Injury Processor : handling death, and severe injury claims
- Training mentor for new processors
- Handled special projects for training modules and templates
Education
No Degree - Business
Prairie View A & M University
Prairie View, TXSkills
- Damage Assessment
- Claims Investigations
- Medical Records Management
- Liability Determinations
- Fraud Detection Knowledge
- Policy Interpretation
- Insurance Policy Coverage Knowledge
- Multi-Line Phone Systems
- Claim Handling
- Personal Interviews
- Customer Service
- Investigative Report Preparation
- Documentation
- Payment Transactions
Timeline
Liability Claims Adjuster
Allstate
09.2021 - Current
Bodily Injury Auto Claims Processor
Allstate
06.2002 - 09.2021
No Degree - Business
Prairie View A & M University
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