Khaniyah Tates
Celina,TX
Summary
Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Committed to delivering positive experiences for customers while adapting to new challenges. Demonstrates a strong work ethic and exceptional interpersonal skills, excelling in both independent and team environments. Quick to learn and master new skills, contributing to overall team success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Fundraiser
Givebridge
Addison, Texas
06.2026 - Current
- Raised awareness and attracted donors through marketing campaigns.
- Developed promotional materials for campaigns to attract potential donors.
- Collaborated with team members to identify and approach potential sponsors.
- Managed donor databases to maintain accurate contact information and records.
Shift Leader
CVS Pharmacy
Little Elm, Texas
11.2022 - 06.2026
- Supervised daily operations to ensure efficient store performance.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Trained and mentored new team members on policies and procedures.
- Managed inventory levels and organized stock for optimal display.
Cashier
Jason's Deli
Denton, Texas
03.2021 - 10.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer inquiries and resolved issues in a professional manner.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista
Starbucks
Denton, Texas
12.2020 - 01.2021
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained cleanliness and organization of workstations and dining areas.
Barista
Deja Brew
Lewisville, Texas
08.2019 - 08.2020
- Delivered exceptional customer service by actively engaging with customers and promptly addressing inquiries to enhance their experience.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Coordinated with team members to optimize workflow during peak hours, ensuring seamless service delivery.
- Maintained highest standards of conduct and service, reinforcing company reputation among customers.
Marketing Intern
Responsiveed School Services
Lewisville, Texas
06.2019 - 08.2019
- Collaborated with team members to brainstorm creative marketing strategies.
- Monitored and reported on competitor marketing activities and strategies.
- Maintained the marketing database, ensuring information is current and accurate.
- Supported event planning efforts for school service initiatives and workshops.
Education
High School Diploma -
Ischool High
Lewisville, TX08-2020
Some College (No Degree) - Ultrasound Technician
Collin County Community College
Plano, TXSkills
- Campaign development
- Donor database management
- Marketing strategy
- Sponsorship outreach
- Customer relationship management
- Strategic planning
- Event planning
- Promotional material development
- Database management
- Branding and positioning
- Team leadership
- Effective communication
- Creative thinking
- Strategic marketing
- Data analytics
- Multi-task management
Certification
- American heart Association CPR -2026
Timeline
Fundraiser
Givebridge
06.2026 - Current
Shift Leader
CVS Pharmacy
11.2022 - 06.2026
Cashier
Jason's Deli
03.2021 - 10.2022
Barista
Starbucks
12.2020 - 01.2021
Barista
Deja Brew
08.2019 - 08.2020
Marketing Intern
Responsiveed School Services
06.2019 - 08.2019
High School Diploma -
Ischool High
Some College (No Degree) - Ultrasound Technician
Collin County Community College