Khanlin Rodgers
Sacramento,CA
Summary
Detail-oriented professional with 15 years of experience in digital media communications within the construction industry. Capable of managing multiple teams and high volumes of inbound requests while maintaining service standards. Provides administrative support, conflict resolution, and professional writing in fast-paced, cross-functional environments.
Overview
12
12
years of professional experience
Work History
Customer First Advocate
GoodLeap
Roseville, California
04.2023 - 08.2025
- Underwrote and processed high-volume solar loan applications, reviewing applicant and property documentation to verify eligibility, accuracy, and compliance with lending requirements.
- Managed approximately 50–100 customer and partner inquiries daily via phone and email, resolving documentation issues and guiding customers through the solar loan approval process.
- Partnered directly with solar companies to answer process-related questions, troubleshoot application issues, and ensure their customers had the documentation needed to move projects forward.
- Trained and supported new GoodLeap employees on processes, systems, and best practices as a member of the employee onboarding team.
Contracted Remote Specialist
Telecom Communications
01.2022 - 04.2023
- Served in multiple remote support roles for companies needing assistance.
- Handled high volumes of inbound requests and backed up other teams based on availability.
- Assisted college students with campus Wi-Fi issues and managed ride scheduling for New York City's paratransit system, with daily work changing often.
New York City Transit Rideshare
Telecom Communications
01.2022 - 04.2023
- Scheduled appointments for rideshare-dependent commuters throughout the 5 major boroughs of New York.
- Managed locations and availability of all drives in the system to ensure no riders were unaccounted for.
New York City Transit COVID Tracing
Telecom Communications
01.2022 - 04.2023
- Tracked COVID, COVID contact, and vaccination status of employees.
- Determined whether employees were fit for work or for leave depending on status.
Contracted Remote Specialist
Telecom Communications
01.2022 - 04.2023
- Provided IT services for students nationwide, and in Canada.
- Activated devices and accounts to work with Wi-Fi and ethernet.
COVID Resource Center Agent
Amazon,Inc
12.2020 - 08.2021
- Analyzed 50-100 leave requests per day for employees seeking COVID leave by reviewing and verifying medical documents to determine leave eligibility.
- Provided information on benefits and restrictions of COVID leave to Amazon employees seeking information on company leave policy.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefit policies.
- Remote
Operations Assistant
Trico Painting
Roseville, CA
12.2017 - 07.2020
- Managed day-to-day operations of the facility, including equipment maintenance and supply orders.
- Coordinated nine teams of employees simultaneously.
- Built and maintained relationships with suppliers and customers.
- Assisted operations manager with planning of routine operations and special projects.
- Continually implemented methods for improving daily operations, resulting in increased capacity to accept new clients.
Culture and Opinion Editor
State Hornet
Sacramento, CA
08.2016 - 05.2019
- Managed 3-10 staff writers simultaneously who were tasked with cultivating and producing stories.
- Scouted Culture and Opinion stories and sources to develop.
- Cultivated said sources, both new and old, to become reliable contacts for various story-related needs.
- Led weekly editing of written, video, and audio stories.
Promotions Technician
Entercom Communications
Sacramento, CA
07.2015 - 11.2017
- Cultivated and increased listener engagement by incorporating innovative interpersonal strategies at events.
- Engaged audiences with social media videos and posts, capitalizing on current trends to create highly shared content.
Video Technician
IUnlimited Investigations
Sacramento, CA
01.2014 - 11.2015
- Reviewed audio and video detection equipment requests and determined type of equipment to use.
- Retrieved and distributed video evidence of insurance fraud and various other crimes to the appropriate clients.
- Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
Education
Bachelor of Arts - Communications and Journalism
California State University
Sacramento01-2019
UI/UX Research Certification - UI and UX design
Google/Coursera Certification Program
09-2026
Skills
- Team and Project Management
- Customer Service
- Customer and Employee Conflict Resolution
- Communication
- Inventory Tracking and Purchasing
- Professional Writing
Timeline
Customer First Advocate
GoodLeap
04.2023 - 08.2025
Contracted Remote Specialist
Telecom Communications
01.2022 - 04.2023
New York City Transit Rideshare
Telecom Communications
01.2022 - 04.2023
New York City Transit COVID Tracing
Telecom Communications
01.2022 - 04.2023
Contracted Remote Specialist
Telecom Communications
01.2022 - 04.2023
COVID Resource Center Agent
Amazon,Inc
12.2020 - 08.2021
Operations Assistant
Trico Painting
12.2017 - 07.2020
Culture and Opinion Editor
State Hornet
08.2016 - 05.2019
Promotions Technician
Entercom Communications
07.2015 - 11.2017
Video Technician
IUnlimited Investigations
01.2014 - 11.2015
Bachelor of Arts - Communications and Journalism
California State University
UI/UX Research Certification - UI and UX design
Google/Coursera Certification Program