Shatarrian Cottonham
Dallas
Summary
Dedicated customer service specialist providing skills to prioritize and mulfitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Provides oversight of sensitive and classified equipment by ensuring 100% accountability of all hand receipt holders with zero deficiencies or compromises of multiple agency sites.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer First Advocate
GoodLeap
03.2023 - Current
- Answer customer service phone calls
- Run and analyze reports
- Basic review and clearing of underwriting conditions to approve or deny loan files
Customer Service Representative
Chewy
10.2021 - 02.2022
- As a customer service representative for Chewy I take calls assisting customers with their online accounts
- I help customers place orders for their pets search for new foods and or other pet product or supplies they may need
Personal Shopper
Walmart
11.2020 - 09.2021
- I worked as a personal shopper, shopping for customers groceries and other personal items
Personal Shopper
Walmart
06.2018 - 10.2020
- I worked as a personal shopper, shopping for customer’s groceries or other personal items
Customer Service Representative
The Pisa Group
08.2016 - 12.2016
- I worked as a Customer Service Rep taking calls for2 different News paper sources
Education
High school diploma - undefined
Richardson High School
Richardson, TX06.2016
Skills
- Microsoft Word
- Time Management
- Customer service (6 years)
- Underwriting
- Organizational skills
- Typing
- English
- Phone etiquette
- Time management
- Communication skills
- Customer relationship management
- Computer skills
- Microsoft Powerpoint
- Hospitality
- Guest services
- Guest relations
Certification
Food Handler Certification
Timeline
Customer First Advocate
GoodLeap
03.2023 - Current
Customer Service Representative
Chewy
10.2021 - 02.2022
Personal Shopper
Walmart
11.2020 - 09.2021
Personal Shopper
Walmart
06.2018 - 10.2020
Customer Service Representative
The Pisa Group
08.2016 - 12.2016
High school diploma - undefined
Richardson High School
Food Handler Certification
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