Dynamic professional with extensive experience in security supervision and personnel training. Skilled in access control and communication, contributing to enhanced team efficiency and effective incident management. Committed to maintaining high operational standards and a safe environment.
Work History
Security Supervisor
3 Years 4 Months
MFort Security | 03.2023 - 07.2026
Supervised security personnel, ensuring adherence to protocols and operational standards.
Coordinated incident response efforts, ensuring timely communication with law enforcement and emergency services.
Implemented training programs for new security staff, enhancing team efficiency and responsiveness.
Conducted regular inspections of facilities to identify potential security risks and vulnerabilities.
Monitored surveillance systems, identifying suspicious activities and initiating appropriate responses.
Collaborated with clients to assess security needs, tailoring solutions to specific concerns and requirements.
Desk Clerk
15 Years 5 Months
Thresholds | 01.2011 - 06.2026
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
Assisted in training new staff on front desk procedures and customer service protocols.
Maintained accurate records of client interactions using electronic management systems.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Security Supervisor
5 Years
Titan Security | 01.2018 - 01.2023
Conducted regular patrols of facility to detect and deter security threats.
Streamlined scheduling processes for security teams, optimizing resource allocation across multiple sites.
Developed and maintained comprehensive reports on security operations and incidents for management review.
Recorded incident reports with detailed accounts of occurrences.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Maintenance Technician
2 Years 3 Months
University of Illinois, UIC | 10.2015 - 01.2018
Performed preventive maintenance on mechanical systems, enhancing equipment reliability and extending lifespan.
Diagnosed and repaired electrical systems, improving operational efficiency across campus facilities.
Conducted routine inspections of facilities to ensure optimal functionality and safety compliance.
Managed inventory for repair parts and tools, ensuring availability for timely maintenance responses.
Operated varied hand and power tools to complete repairs.
Education
No Degree - Mass Communications
Southern University And A&M College | Baton Rouge, LA | 08.1995