Kharis Marshall
Buford,GA
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Responsible student with good judgement aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve it's goals. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
12.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Customer Care Specialist
State Farm
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Non-sterile Compounding Technician
Suwanee Pharmacy
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Produced solutions, suspensions, ointments, creams, powders, capsules, and suppositories.
Pharmacy Technician
Kroger
01.2022 - 12.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
Kaiser Permanente
03.2021 - 03.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Patient Scheduler
Kaiser Permanente
03.2021 - 01.2022
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant
Allstate Insurance Co
08.2018 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GA05.2025
Associate of Science -
Georgia State University
Atlanta, GA12.2024
High School Diploma -
Brookwood High School
Snellville, GA05.2018
High School Diploma -
Maxwell High School of Technology
05.2018
Skills
- Current Good Manufacturing Practices (CGMP)
- Verifying Orders
- Drug Compatibility Software
- Dosage Calculation
- Insurance Verification
- Policy Interpretation
- Claims Investigation
- Claims Processing
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Pharmacy Technician
Timeline
Claims Associate
State Farm
12.2023 - Current
Customer Care Specialist
State Farm
10.2023 - Current
Non-sterile Compounding Technician
Suwanee Pharmacy
12.2022 - Current
Pharmacy Technician
Kroger
01.2022 - 12.2022
Pharmacy Technician
Kaiser Permanente
03.2021 - 03.2022
Patient Scheduler
Kaiser Permanente
03.2021 - 01.2022
Administrative Assistant
Allstate Insurance Co
08.2018 - 02.2021
Bachelor of Science - Psychology
University of West Georgia
Associate of Science -
Georgia State University
High School Diploma -
Brookwood High School
High School Diploma -
Maxwell High School of Technology
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