Associate of Applied Science - Mortuary Science And Embalming
Carl Sandburg College
Galesburg, IL05.2015
Terri Lueschen
Lexington,IL
Summary
I have valued skills, at a service-oriented funeral home. Background of years in funeral services, including extensive experience with embalming and cosmeticizing. Devoted person with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Licensed Embalmer with cosmetology background working with funeral homes to provide caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule.
Education
Skills
- Funeral Planning
- Marketing Materials
- Life Insurance Knowledge
- Grief Counseling
- Cosmetizing Expertise
- Professional Correspondence
- FTC Compliance Understanding
- Active Listening
- Critical Thinking
- Staff Scheduling
- Family Counseling
- Community Assistance Knowledge
- Advanced Arrangements
- Professional Services Marketing
- Floral Design
- Case Studies
- Memorial Materials
- Proper Phone Etiquette
- Legal Documentation
- Mortuary Operations
- Customer Response
- Obituary Writing
- Funeral Industry Regulations Knowledge
- Dressing and Casketing
- Cremation Urns
- Reading Comprehension
- Embalming Techniques
- Home and Hospital Removals
- Crematory Maintenance
- Payment Collection
- Outbound Marketing
- Industry Trends
- Accounting Systems
- Legal Requirements
- Work Orders
- Accounts Payable and Accounts Receivable
- Creative Solutions
- Data Integrity
- Paperwork Drafting
- Service Quality
- Marketing Tactics
- Current Good Manufacturing Practices (CGMP)
- Quality Assurance
- Remains Preparation
- Complex Problem-Solving
- Inquiry Requests
- Performance Improvement
- Office Support
- Nursing Homes
- Autopsy Procedures
- Production Processes
- Office Supplies and Inventory
- Office Cleaning
- Medical Documentation
- Maintaining Clean Work Areas
Towanda Fire Department
I have a certifications and license as a paid on call volunteer firefighter and first responder for the Towanda Fire Department.
Work History
Insurance Claims Specialist
State Farm
Bloomington, IL
11.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Funeral Director/Professional Embalmer
Eastlawn Funeral Homes and Memorial Gardens
Bloomington, IL
01.2020 - 07.2022
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Negotiated contracts with vendors to secure competitive pricing on funeral products and services.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Marketed business offerings using traditional advertising methods as well as social media platforms.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Secured and filed burial permits and made funeral arrangements.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Communicated with insurance companies to secure death benefits for payment of services.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Performed embalming procedures and updated case study reports.
- Secured [Number] positive customer testimonials by delivering superb client service.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Completed death certificates, burial permits and other legal documents for families.
- Arranged clergy, music and other service details for clients.
- Helped families select funeral and burial details from range of available options.
- Assisted clients with pre-arranging funeral services.
- Coordinated body preparation and preservation.
- Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
- Adhered to health and sanitation laws for all embalming processes.
Timeline
Insurance Claims Specialist
State Farm
11.2022 - Current
Funeral Director/Professional Embalmer
Eastlawn Funeral Homes and Memorial Gardens
01.2020 - 07.2022
Associate of Applied Science - Mortuary Science And Embalming
Carl Sandburg College
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