Kharishma Govindan
Data Entry Administration
Cincinnati,OH
It is never too late to be what you might have been.
George Eliot
Summary
Summary of qualifications: Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.
Microsoft Teams. Experience with NextGen, Epic, Oracle Service Cloud, Fieldglass, AS400, Ocean, social media, Gmail, Google Groups, Google documents, Google drive and zoom. Operate equipment such as photocopiers, fax machines, scanning, and paper shredders, and Neopost machine. Types 45-50 words per minute Languages: English and Hindi.
Overview
11
11
years of professional experience
Work History
Patient Care Associate
LYP Health Management
09.2022 - 03.2023
- Protect patient information in accordance with state and federal pharmacy laws including HIPAA law, corporation standards and following policies and procedures.
- Developed rapport to create safe and trusting environment for care.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Scheduled physical therapy for individual patients to aid in pain reduction.
- Answered patient assistance calls, assessed needs, and offered qualified support
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Case Manager
TRAK Group/Community Action Agency
10.2021 - 09.2022
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Prepared reports for courts proceedings and participated in keeping clients updated through their process.
- Monitored clients' progress and tracked client services to provide crisis interventions
VMS Support Technician
SGS Consulting/GE Global Operation
04.2019 - 06.2020
- Analyzed issues to identify troubleshooting methods needed for quick remediation in Fieldglass with team in India.
- Communicating with business contacts and external suppliers with projects around world via tele-conference.
- Maintained and updated Fieldglass customer service database.
- Trained users on how to operate components and systems.
- Responded to telephone, email and chat inquiries by Oracle Service Cloud regarding contingent workers operation.
- Proved successful working within tight deadlines and fast-paced environment
Advanced A/P Operations Specialist
SGS Consulting/GE Global Operation
09.2018 - 02.2019
- Responsible for both accounts receivable and accounts payable accounts.
- Collected, arranged, and input information into database system for Accounts Payable.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Developed and updated tracking spreadsheets using Excel.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Transaction Processor III
Veritude/Fidelity Investments
11.2017 - 06.2018
- Assisted other departments on any task that may be needed.
- Record keeping of data with various programs.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Applications Processor/Supervisor
I-wireless, Inc.
07.2012 - 03.2015
- Recorded data on status of application as needed, including approved, canceled, denied and ID number.
- Built knowledge of government benefits and government regulations of benefits.
- Trained and supervised of 11 to 15 employees at one time.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered applications and followed up with appropriate personnel for missing information on incomplete enrollment.
- Checked for accuracy by verifying data and records.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Education
Some College (No Degree) - Business Management
- Relevant Coursework: Effective Business Writing and Leadership and Followership.
Skills
- Windows XP/10 and 11
- Google documents and drive
- Microsoft Office; Outlook, Power Point, Word, Excel
- Oracle Service Cloud
- Adaptable
- Highly organized
- Fast learner
- Interpersonal skills
- Team worker/Independent
- Administrative Support
- Business Operations
- Active Listening
- Project Deadlines
- Analytical Thinking
- Problem Solver
- Client Information Database Systems
Languages
- English
- Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Associate - LYP Health Management
09.2022 - 03.2023
Case Manager - TRAK Group/Community Action Agency
10.2021 - 09.2022
VMS Support Technician - SGS Consulting/GE Global Operation
04.2019 - 06.2020
Advanced A/P Operations Specialist - SGS Consulting/GE Global Operation
09.2018 - 02.2019
Transaction Processor III - Veritude/Fidelity Investments
11.2017 - 06.2018
Applications Processor/Supervisor - I-wireless, Inc.
07.2012 - 03.2015
Southern Ohio College - Some College (No Degree), Business Management
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