Gennifer De Freitas
Sandown,NH
Summary
Quality focused and detailed oriented professional trained in medical administration support with a background in education. Highly experienced with posting deposits and payments, and reconciling accounts accurately. Adept at working in high paced environments with the ability to maintain focus, professionalism and attention to detail.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Exeter Hospital
Exeter, NH
08.2025 - Current
- Coordinated patient schedules and appointments to optimize clinic workflow.
- Managed patient intake processes, ensuring accurate information collection and documentation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record systems for streamlined patient data management.
- Analyzed patient feedback to identify areas for service improvement and implement changes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals messages.
Professional Waitstaff
110 Grill
MA
08.2017 - 09.2025
- Responsible for providing a high-caliber experience and exceptional customer service to a discerning clientele
- Provide guests with a detailed overview of specials and menu items
- Offer recommendations on new drinks selections as well as food pairings
- Responsible for opening and closing establishment
- Maintained detailed records and control of bar stock and arrangements
Professional Waitstaff
Grog
NH
01.2012 - 01.2015
- Provided exceptional and unique customer service to all guests, environment ranging from elegant to night life
- Responsible for opening and closing establishment
- Reconciled POS at the end of shift
- Managed records for bar area and arranged stock
Professional Waitstaff (seasonal)
Boardwalk Inn and Cafe
NH
01.2008 - 01.2012
- Provided a high-caliber experience and exceptional customer service to a discerning clientele
- Provided guests with a detailed overview of specials and menu items
- Offered recommendations on new drinks and draft beer selections as well as food pairings
- Responsible for opening and closing establishment
- Maintained detailed records and control of bar stock and arrangements
Education
Medical Billing & Coding -
Bryan University
03-2026
Associates in Liberal Arts - undefined
Northern Essex Comm. College
01-1998
Skills
- Attention to detail
- Exceptional customer service
- Dispute resolution
- Interpersonal communication
- Multitasking
- Microsoft Office
- MS Excel
- MS Word
- Medical Billing
- Confidentiality
- ICD-10
- CPT
- HCPCS 11
- Medical terminology
- 10-key data entry
- Windows XP, 8, 9 and 10
- Computer and tech savvy
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
Timeline
Patient Care Coordinator
Exeter Hospital
08.2025 - Current
Professional Waitstaff
110 Grill
08.2017 - 09.2025
Professional Waitstaff
Grog
01.2012 - 01.2015
Professional Waitstaff (seasonal)
Boardwalk Inn and Cafe
01.2008 - 01.2012
Associates in Liberal Arts - undefined
Northern Essex Comm. College
Medical Billing & Coding -
Bryan University