Rachael Doster
Loves Park,IL
Summary
Enthusiastic and passionate Patient Care Coordinator motivated to work with patients and team efficiently, maintaining customer satisfaction to contribute to company success. 8+ years of experience offering direct patient care in medical spa, day spa and plastic surgery facilities.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Pryor Health
02.2022 - 08.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and colleagues by closely reviewing patient charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with patients.
- Implemented up-selling strategies.
Licensed Esthetician
Thexperience Salon Spa
08.2017 - 01.2022
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Advised clients on proper home-care regimens.
- Worked a flexible schedule to accommodate salon needs.
- Provided accurate product and merchandise information to customers.
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Licensed Esthetician
Asha SalonSpa
02.2017 - 06.2017
- Examine clients’ skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance
- Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks
- Remove body and facial hair by applying wax
- Sterilize equipment and clean work areas
Receptionist
Asha SalonSpa
02.2015 - 02.2017
- Performed receptionist functions such as appointment scheduling and spa tours.
- Checked members and guests in promptly for their appointments.
- Informed guests of spa services, programs and activities over the phone and in person.
- Responded to customer inquiries in a friendly and professional manner.
- Offered refreshments of ice water and iced tea to all incoming guests.
Education
Hydrafacial Certified -
Esthetics
Tricoci University of Beauty Culture LLC
Glendale Heights, IL2016
High School Diploma -
Streamwood High School
Streamwood2014
Skills
- Customer service-oriented
- Patient Rapport
- Attentive to detail
- Industry knowledge
- Benefits Explanations
- Attention to Detail
- Reliability and Dedication
- Payment Arrangements and Negotiation
- Documentation
- Punctual and Hardworking
- Improve Patient Care
- Customer Loyalty
Timeline
Patient Care Coordinator
Pryor Health
02.2022 - 08.2023
Licensed Esthetician
Thexperience Salon Spa
08.2017 - 01.2022
Licensed Esthetician
Asha SalonSpa
02.2017 - 06.2017
Receptionist
Asha SalonSpa
02.2015 - 02.2017
Hydrafacial Certified -
Esthetics
Tricoci University of Beauty Culture LLC
High School Diploma -
Streamwood High School
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