Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demond Gillespie

Irving,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Walgreens
Irving, TX
08.2023 - Current
  • Assist specialty pharmacy patients with the delivery of medications
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.

Mortgage Customer Service Representative

US Bank Home Mortgage
Irving, TX
08.2021 - 03.2023
  • Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
  • Advised customers on loan products, rates, terms, and other related services.
  • Maintained accurate records of all customer interactions within database system.
  • Identified opportunities for cross-selling additional products or services based on customer needs.

Toll Collector

NTTA
Dallas, TX
10.2016 - 05.2018
  • Greeted customers, assessed toll fees and collected payment.
  • Provided customer service to patrons in a courteous and professional manner.
  • Operated computerized toll collection systems accurately and efficiently.
  • Processed violations according to established policies and procedures.
  • Ensured compliance with all federal, state and local laws related to toll collections operations.
  • Trained new employees on procedures associated with toll collection duties.

Business Care Representative

T-Mobile
Richardson, TX
06.2015 - 02.2016
  • Responded to customer inquiries in a timely manner via telephone, email and chat.
  • Provided customers with product and service information.
  • Identified and assessed customers' needs to achieve satisfaction.
  • Demonstrated empathy and patience towards customer concerns.
  • Documented all call information according to standard operating procedures.

Education

High School Diploma -

St. Charles High School
Saint Charles, MO
05-2004

Skills

  • Patient Service And Assistance
  • Patient Advising
  • Effective Customer Communication
  • Data Entry
  • Microsoft Excel
  • Microsoft Word
  • Typing 50 WPM
  • Customer Service-Oriented
  • Call Center Customer Service
  • Troubleshooting and Maintenance
  • Technical Support
  • Microsoft Office Suite
  • Team building
  • Quick Learner
  • Attention to Detail

Timeline

Patient Care Coordinator

Walgreens
08.2023 - Current

Mortgage Customer Service Representative

US Bank Home Mortgage
08.2021 - 03.2023

Toll Collector

NTTA
10.2016 - 05.2018

Business Care Representative

T-Mobile
06.2015 - 02.2016

High School Diploma -

St. Charles High School
Demond Gillespie