Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Walgreens
Irving, TX
08.2023 - Current
Assist specialty pharmacy patients with the delivery of medications
Maintained accurate records of all patient care activities using electronic health record systems.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Mortgage Customer Service Representative
US Bank Home Mortgage
Irving, TX
08.2021 - 03.2023
Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
Advised customers on loan products, rates, terms, and other related services.
Maintained accurate records of all customer interactions within database system.
Identified opportunities for cross-selling additional products or services based on customer needs.
Toll Collector
NTTA
Dallas, TX
10.2016 - 05.2018
Greeted customers, assessed toll fees and collected payment.
Provided customer service to patrons in a courteous and professional manner.
Operated computerized toll collection systems accurately and efficiently.
Processed violations according to established policies and procedures.
Ensured compliance with all federal, state and local laws related to toll collections operations.
Trained new employees on procedures associated with toll collection duties.
Business Care Representative
T-Mobile
Richardson, TX
06.2015 - 02.2016
Responded to customer inquiries in a timely manner via telephone, email and chat.
Provided customers with product and service information.
Identified and assessed customers' needs to achieve satisfaction.
Demonstrated empathy and patience towards customer concerns.
Documented all call information according to standard operating procedures.