Kharisma Dawson
Upper Marlboro,MD
Summary
Customer-focused and safety-minded professional with 6+ years of experience in healthcare, customer service, retail leadership, and fast-paced operations. Experienced in providing compassionate assistance, communicating with diverse individuals, resolving concerns professionally, and remaining calm in high-pressure environments. Licensed Certified Nursing Assistant and American Red Cross BLS Certified, with hands-on experience supporting safety and well-being. Brings strong teamwork, professionalism, adaptability, and service skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Care Technician
Anne Arundel Medical Center
Annapolis, Maryland
03.2024 - Current
- Provides compassionate, professional support to patients while maintaining a safe and respectful environment.
- Communicates effectively with patients, families, nurses, and other healthcare professionals.
- Remains calm and attentive when responding to changing patient needs and unexpected situations.
- Assists with patient-care needs while protecting privacy, dignity, and comfort.
- Works collaboratively with a multidisciplinary team in a fast-paced healthcare environment.
- Assists nurses with bathing, dressing, feeding and daily patient care.
- Monitors vital signs and reports changes to clinical staff promptly.
- Observes changes in patient's conditions and reports any abnormalities to the RN on duty.
- Assists with patient transfers from bed to wheelchair or stretcher as needed.
- Performs EKGs, phlebotomy, and other laboratory tests as directed by a physician or RN.
- Performs a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Obtains patient vital signs and reports results tostaff nurse or physician to identify changes from prior measurements.
- Records intake, output, and patient observations in medical charts.
- Answers call lights and responded to patient needs with compassion.
Assistant Manager
Dollar Tree
Upper Marlboro, MD
01.2023 - 03.2024
- Supported daily operations while providing professional and welcoming customer service.
- Assisted employees with daily responsibilities and operational needs.
- Addressed customer concerns and worked to resolve issues calmly and professionally.
- Assisted with cash handling, opening and closing procedures, and maintaining store standards.
- Helped maintain a safe, organized, and positive environment for customers and employees.
- Replenished shelves and organized freight across sales floor aisles
- Assisted customers with product locations, pricing, and checkout questions
- Maintained clean sales floor, stockroom, and front-end areas
- Trained new associates on store standards and daily routines
- Managed customer service inquiries and complaints in a timely manner.
Warehouse Associate
Amazon
Lanham, Maryland
06.2022 - 01.2024
- Worked effectively in a fast-paced, high-volume environment while maintaining accuracy and productivity.
- Followed established safety procedures and operational guidelines.
- Collaborated with team members to complete daily responsibilities efficiently.
- Maintained attention to detail while handling time-sensitive tasks.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Processed inbound and outbound packages in Amazon fulfillment workflows
- Scanned inventory using handheld devices and warehouse management systems
Assistant Manager
Dollar Tree
District Heights, Maryland
12.2018 - 05.2022
- Supported daily store operations and provided high-quality customer service.
- Assisted in supervising, training, and supporting employees.
- Responded to customer questions and concerns with patience and professionalism.
- Assisted with cash handling, inventory, stocking, and store organization.
- Helped maintain a safe, clean, and welcoming environment.
- Worked effectively with customers and employees from diverse backgrounds.
Cashier
Dollar Tree
District Heights, MD
07.2018 - 11.2018
- Provided friendly and efficient customer service in a busy retail environment.
- Processed transactions accurately and handled cash responsibly.
- Assisted customers with questions and product needs.
- Maintained a clean and organized work area.
- Developed strong communication and interpersonal skills through daily customer interaction.
Education
Watkins High School
Upper Marlboro, MDSkills
- Safety & Emergency Awareness
- Customer Service & Hospitality
- Professional Communication
- Conflict Resolution
- Teamwork & Collaboration
- Patient & Customer Assistance
- Leadership & Employee Support
- Problem Solving
- Working Under Pressure
- Attention to Detail
- Adaptability
- Professionalism
Certification
- Certified Nursing Assistant (CNA) License
- American Red Cross Basic Life Support (BLS) Certified
Timeline
Patient Care Technician
Anne Arundel Medical Center
03.2024 - Current
Assistant Manager
Dollar Tree
01.2023 - 03.2024
Warehouse Associate
Amazon
06.2022 - 01.2024
Assistant Manager
Dollar Tree
12.2018 - 05.2022
Cashier
Dollar Tree
07.2018 - 11.2018
Watkins High School