Khason Forde
Brooklyn,NY
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Junior System Engineer
Molaprise
New York, NY
09.2023 - Current
- Provided remote and onsite technical support to end-users, troubleshooting various hardware and software issues.
- Provided status updates to keep upper management informed and to reach goals.
- Identified opportunities for improvement in the onboarding process and provided technical support to clients during the onboarding process.
- Maintained and updated customer relationship management software to ensure accuracy of customer information.
- Managed multiple projects simultaneously while ensuring that deadlines were met without compromising quality standards set forth by upper management.
Lead Computer Science Teacher
Success Academy Highschool of the Liberal Arts
Brooklyn, NY
08.2022 - 06.2023
- Planned, prepared and delivered lectures to students on computer science topics such as programming languages, algorithms and software engineering.
- Provided individualized instruction to struggling students in order to improve their understanding of computer science concepts.
- Established positive relationships with students by creating an open environment for discussion and questions.
- Facilitated student learning through active engagement techniques such as group discussions, hands-on activities and one-on-one tutoring.
- Collaborated with other teachers to develop innovative teaching methods for computer science courses.
Education
Bachelor of Science - Mathematics
Medgar Evers College of The City University of New York
Brooklyn, NY07-2023
Skills
- Microsoft Power Automate
- Microsoft 365
- Active Directory
- Technology Support
- Analytical
- Data Entry
- Strong mathematics skills
- Client Relations
- CRM Software
Timeline
Junior System Engineer
Molaprise
09.2023 - Current
Lead Computer Science Teacher
Success Academy Highschool of the Liberal Arts
08.2022 - 06.2023
Bachelor of Science - Mathematics
Medgar Evers College of The City University of New York