Khatera Barati
LAWRENCEVILLE,GA
Summary
Dedicated and mission-driven professional with a strong background in nonprofit program coordination, community engagement, and multilingual communication. Proven ability to lead literacy initiatives, train volunteers, and deliver trauma-informed support to immigrant and refugee populations. Passionate about using marketing, storytelling, and education to empower communities and create lasting impact.
I am committed to bridging cultures and building inclusive spaces where every individual feels seen, supported, and inspired to grow.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Literacy Coordinator
Refugees Family Literacy
Clarkston, GA
01.2025 - 06.2025
- Collaborate with the Program Director to oversee literacy program operations, collect and maintain accurate data for reporting, and lead continuous improvement initiatives.
- Serve as the lead Dari translator and key point of contact for English as a Second Language (ESL) students and their families, ensuring culturally responsive support.
- Coordinate daily facility operations, including classroom setup, check-in/check-out processes, and addressing building concerns to optimize learning environments.
- Support families by connecting them to essential support services and resources, helping to ensure holistic and accessible care.
- Recruit, train, and support volunteers to strengthen program delivery and community engagement; led volunteer initiatives, including “Bring a Friend” appreciation events, and developed a video series for onboarding.
- Attend networking events and community fairs to expand the volunteer base and promote literacy programming.
- Create and implement tools such as an operations request form, while redesigning storage areas, and reviewing classroom layouts and supply systems to increase efficiency.
- Coordinate across departments—communications, operations, and volunteers—to align key activities with goals: multi-generational learning, and familial language connection.
- Contribute to storytelling and outreach by crafting impactful narratives for organizational projects and public relations.
- Play a key role in program transitions and redesign efforts, fostering a collaborative, multilingual, and supportive learning environment.
- Lead centralized supply management efforts to ensure organized, fully stocked classrooms, and a cleaner, more efficient inventory system.
Marketing Development Intern
Grady Health Foundation
Atlanta, GA
01.2025 - 04.2025
- Led team of six interns to perform comprehensive market research and competitive analysis using Theme Boards, SWOT/PEST analyses, Brand Positioning frameworks, and Customer Journey Maps.
- Developed integrated, multi-channel marketing strategy to enhance brand visibility and support outreach for Grady Health Foundation.
- Collaborated with internal teams to align branding efforts with foundation initiatives across digital and print platforms.
- Scheduled presentation of strategic recommendations to Joselyn Baker, President, and executive leadership team in April 2025.
- Acquired hands-on experience in healthcare marketing, campaign development, stakeholder engagement, and data-driven decision-making.
Program Coordinator
Friends of Refugees
Clarkston, GA
01.2023 - 06.2024
- Served as the primary Dari translator and point of contact for ESL students, facilitating smoother communication and cultural understanding.
- Coordinated program schedules, activity updates, and student records, ensuring all information was current and accessible.
- Organized meetings between students and lead teachers, contributing innovative ideas to enhance the learning environment.
- Acted as a Program Ambassador, representing the organization in partnership meetings, workgroups, and panel discussions, strengthening community and organizational ties.
Cashier
Publix
Loganville, GA
02.2019 - 12.2022
- Processed customer transactions with 100% accuracy, maintaining efficiency and attention to detail in both traditional and self-checkout lanes, to ensure a seamless and trustworthy checkout experience.
- Managed and monitored high-volume self-checkout areas, proactively assisting customers with technical issues, scanning challenges, and payment concerns, significantly reducing wait times, and increasing satisfaction.
- Trained and mentored new employees on customer service best practices, POS operations, and problem-solving strategies, helping to improve team performance and reduce onboarding time.
- Delivered exceptional service by actively listening to customer needs, resolving complaints quickly and professionally, and consistently going above and beyond to improve the shopping experience, contributing to higher customer retention and positive feedback.
- Utilized customer feedback and behavior insights to collaborate with store managers on improving layout, signage, and promotional displays, helping drive targeted sales and better in-store marketing strategies.
- Supported inventory and merchandising tasks, including restocking, organizing product displays, and maintaining clean, visually appealing checkout areas.
- Fostered positive, inclusive relationships with customers and team members, creating a welcoming environment, and upholding the company’s service standards and brand image.
- Regularly recognized by supervisors for reliability, customer rapport, and problem-solving abilities, helping to build a culture of trust and service excellence.
Summer Intern
Decatur Presbyterian Church Preschool
Decatur, GA
06.2019 - 07.2019
- Engaged children ages 3-6 through storytelling, games, singing, and interactive activities.
Summer Intern
Alliance Theatre
07.2018 - 07.2018
- Led engaging activities for children ages 4-6 during a summer camp program.
- Designed and conducted interactive storytelling and active learning experiences.
Summer Intern
Clarkston Community Center
06.2016 - 07.2016
- Supported early childhood services by creating a safe and engaging environment for young children to read, learn, and participate in outdoor activities.
Speaking Engagements & Media Features
Various Institutions & Media
Atlanta, GA
- Interviewed by USA for UNHCR and Atlanta News First to share lived experiences and advocate for refugee and immigrant communities.
- Invited guest speaker at Emory University’s Psychology Department, discussing refugee mental health, and trauma resilience.
- Delivered a keynote at the Global Village Project’s Annual Fundraiser, sharing my personal educational journey as a former refugee.
- I participated in multiple research studies at the University of Georgia, contributing to qualitative insights on immigration and mental health.
Education
BBA - Marketing Management
Georgia State University
Atlanta, GA05.2025
Associate of Science - Psychology
Georgia State Perimeter College
Clarkston, GA05.2022
Skills
- Program management and coordination
- Volunteer recruitment and training
- Data collection and analysis
- Community engagement and DEI
- ESL instruction and trauma support
- Facility operations management
- Graphic design and storytelling
- Student information systems management
- Public speaking and presentations
- Marketing and customer engagement
- Multilingual communication
Languages
Persian
Native/ Bilingual
Accomplishments
- Virtual Exchange - GSU Students
- A Virtual Exchange badge represents successful participation in an online academic project that pairs students with peers from other cultural contexts or geographical locations as an integrated part of course work under the guidance of educators and/or expert facilitators. Virtual Exchange experiences help develop many 21st century professional skills, such as global citizenship, digital literacy, and intercultural competence.
Certification
- Certificate of Problem Discovery
- Advanced Digital Marketing
- Salesforce Trailhead - Enhancing Your Salesforce Knowledge
- SmartFox Advanced Case
- SmartFox Basic Case
- Understanding CRMs and Their Impact on Businesses
- SmartFox Professional
Timeline
Literacy Coordinator
Refugees Family Literacy
01.2025 - 06.2025
Marketing Development Intern
Grady Health Foundation
01.2025 - 04.2025
Program Coordinator
Friends of Refugees
01.2023 - 06.2024
Summer Intern
Decatur Presbyterian Church Preschool
06.2019 - 07.2019
Cashier
Publix
02.2019 - 12.2022
Summer Intern
Alliance Theatre
07.2018 - 07.2018
Summer Intern
Clarkston Community Center
06.2016 - 07.2016
Speaking Engagements & Media Features
Various Institutions & Media
BBA - Marketing Management
Georgia State University
Associate of Science - Psychology
Georgia State Perimeter College
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