Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khatsaphone Somsamouth

San Diego,CA

Summary

To secure a position in an organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Membership Clerk

Costco Wholesale Corp
02.2023 - Current
  • Maintained strict safety standards facility-wide and with every group.
  • Engaged community at fairs and special membership drive events.
  • Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
  • Led tours of facility to show prospects amenities and other benefits of membership.
  • Welcomes and communicates with members and potential members, in person, by phone or by mail.
  • Answers questions, resolves problems, and explains membership, warehouse, and credit programs.
  • Reviews membership, warehouse and credit programs to keep knowledge up to date.
  • Collects membership dues as keyed to computer by check, cash, and debit/credit terminal. issues receipts.
  • Issues membership cards using computer, camera, and automated card printer.
  • Issues temporary cards by researching membership information in computer and hand writing card.
  • Issues employee name badges.
  • Keys credit applications conforms to credit card company practices for verifications, confidentiality, access and discretion.
  • Assists at refund counter or with marketing as necessary.
  • Ensures proper cleanup and disposal of hazardous materials.
  • Returns items to RTV on flatbed cart
  • Assists in other areas of the department as necessary.
  • Assists in other areas of company as necessary.

Merchandising

Costco Wholesale Corp
01.2023 - 02.2023
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Follows merchandising standards and practices. Aligns product, collects and returns stray items, stocks to maintain high product levels.
  • Communicates with supervisors and managers to determine merchandising plan and priorities. writes list of products to be brought from steel, by forklift driver, for stocking.
  • Uses box knife to cut boxes shelves. Moves and positions pallets of merchandise using manual pallet jack.
  • Stacks product from partial pallets
    onto full pallets.
  • Sets up display models, assembling as necessary.
  • Modifies displays for safe handling by members, bolting heavy equipment, taping blade edges.
  • Follows all safety and security procedures.
  • Spots for forklift drivers to keep people out of fall-danger zone.
  • Ensures proper cleanup and disposal of hazardous materials.

Front End Assistant

Costco Wholesale Corp
11.2021 - 01.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greet members, helps members load order onto conveyor belt, determines member packing preferences, answers questions, relates information on special promotions, thanks member and provides prompt and courteous member service.
  • Pack member orders into boxes and loads to separate cart or flatbed.
  • Check packaging for tampering. Follows all safety and security procedures.
  • Assists members loading orders into car when appropriate.
  • Runs for items such as merchandise, boxes, register supplies, and item numbers as requested by cashiers to keep lines moving smoothly.
  • Performs set up and closing duties for the department, such as returning products, collecting paperwork, stocking registers, and cleaning area.

SORTATION ASSOCIATE

Amazon
01.2019 - 05.2023
  • Handle incoming shipments, open packages and sort out items according to predefined procedures, and ensure that all packing and labeling activities for outgoing shipments are properly handled.
  • Unloaded, picked, staged and loaded products for shipping.
  • Worked at a rapid pace to meet tight deadlines.
  • Banded, wrapped, packaged and cleaned equipment.
  • Sorted and scanned packaged by zip code to be shipped for next day delivery.
  • Reprint labels to be ready for UPS pickup.
  • Repacked damage packages.
  • Problem solve drivers/package issues
  • Check-in drivers.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Applied Occupational Safety and Health
  • Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.

NIGHT AUDITOR

Courtyard By Marriott
06.2018 - 09.2020
  • Responsible for the operation of the hotel and the well-being of our guests during overnight shifts.
  • Analyzes accounting records to determine financial status of organization and prepares financial reports concerning operating procedures to ensure all Hotel Accounting standards are met.
  • Check Guest(s) In/Out
    Greet and interact with guests in a warm, friendly and professional manner.
  • Balance the revenues for different revenue centers.
  • Balance and deposit credit cards for designated revenue centers.
  • Enter revenues into accounting templates.
  • Turn over the day for different properties in the POS systems.
  • Balance House Accounts.
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
  • Make sure wake-up calls are set per guest request.
  • Perform nightly back-up is complete.
  • Complete Report for GM.

SOFTWARE APPLICATION TESTER

Anchor General Insurance
01.2017 - 04.2019
  • Performs assigned testing tasks on current projects to validate software applications as part of system implementations.
  • Execute test cases using test plans and project specifications
    Analyze information received to determine the type of action required to handle an inquiry.
  • Document test results.
    Elicit information by using interviews, document analysis, business process/procedures, to meet requirements with the job tasks and workflow.
  • Execute test cases using test plans and project specifications.
    Work closely with others in a team environment.
  • Using the telephone, handle all calls and correspondences for each inquiry to conclusion.
  • Ability to accept constructive criticism and feedback while making sincere effort to improve.
  • Promptly respond to all inquiries, messages and/or correspondences via voicemail, postal mail, electronic mail, etc within 24 hours.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

DATA ENTRY/Underwriter

Anchor General Insurance
05.2002 - 01.2017
  • Responsible for compiling and updating account and Insured information for companies and organizations so that information is always current and relevant.
  • Review New Business Policies for correct information.
  • Amend addresses.
  • Add/Delete Drivers & Vehicles.
  • Add/Delete Specific Coverage's.
  • Issue/Reinstate Policies.
  • Release quotes to agents.
  • Provide excellent customer service for Agents & Insured's.
  • Critical thinking, problem solving, and excellent judgment.
  • Review Policies for renewals.
  • Underwriting reviews polices for acceptable risk.

Education

GED -

San Diego City College
San Diego, CA
05.2001

Skills

  • Data entry proficiency
  • Member relations
  • Membership Processing
  • Customer Service
  • Mail handling
  • Customer inquiries
  • Document Preparation
  • Data Entry
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Flexible and Adaptable
  • Multitasking
  • Computer Skills
  • Critical Thinking
  • Problem Resolution

Timeline

Membership Clerk

Costco Wholesale Corp
02.2023 - Current

Merchandising

Costco Wholesale Corp
01.2023 - 02.2023

Front End Assistant

Costco Wholesale Corp
11.2021 - 01.2023

SORTATION ASSOCIATE

Amazon
01.2019 - 05.2023

NIGHT AUDITOR

Courtyard By Marriott
06.2018 - 09.2020

SOFTWARE APPLICATION TESTER

Anchor General Insurance
01.2017 - 04.2019

DATA ENTRY/Underwriter

Anchor General Insurance
05.2002 - 01.2017

GED -

San Diego City College

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Khatsaphone Somsamouth