Khawla Alferjani
San Diego,USA
Summary
Bilingual Senior Case Management professional fluent in Arabic and English, with over 7 years of experience in protection, gender-based violence (GBV), and newcomer integration. Expertise in trauma-informed care and case management supervision, managing complex caseloads, and developing individualized self-sufficiency plans for displaced populations and unaccompanied children. Proficient in cultivating strategic partnerships and coordinating multi-sectoral referral pathways to provide comprehensive support for immigrants, refugees, and asylum seekers. Committed to empowering vulnerable communities by enhancing access to essential resources and services.
Overview
6
6
years of professional experience
Work History
Protection Manager and Case Management Supervisor
International Rescue Committee
Libya
04.2023 - 09.2024
- Led case management, protection and non-formal education programs across multiple remote locations, utilizing digital tools to monitor staff performance and service delivery.
- Provided technical supervision and mentorship to a team of Case Management Officers and caseworkers, ensuring all interventions adhered to survivor-centered principles.
- Spearheaded the resolution of high-risk cases by providing expert guidance on referral pathways and cross-sectoral coordination for unaccompanied children and survivors of GBV.
- Conducted regular audits of active caseloads to ensure documentation accuracy, data integrity, and strict adherence to international protection standards and donor regulations.
- Developed regular and rapid protection assessments, revising tools to identify and mitigate risks for vulnerable populations including immigrants, refugees and displaced families.
- Collaborated with government officials and partner CSOs to strengthen local protection systems and ensure client access to essential services.
- Designed training for case workers, social workers, government officials, and CSO staff to strengthen care for survivors and improve service quality.
- Developed and monitored spending plans and procurement for ongoing case management and protection programs to meet strict donor requirements.
Senior Protection and Capacity Building Officer
International Rescue Committee
Libya
12.2019 - 10.2022
- Established and maintained strong relationships with municipal branches and Social Solidarity Funds to bridge gaps in client services.
- Contextualized and implemented training curricula for social workers, case workers and officers on case management and safe referral pathways.
- Identified and established safe spaces for women, girls and children conducting safety audits to mitigate protection risks.
- Implemented robust monitoring and evaluation systems, utilizing client feedback and post-distribution surveys to inform program adjustments.
Community Engagement and Outreach Officer
International Rescue Committee
Misrata, Libya
02.2019 - 12.2019
- Delivered high-quality, trauma-informed case management for at-risk populations, including unaccompanied children and families in shelters, utilizing comprehensive needs-based assessments to transition clients from immediate harm to stability through the creation of individualized safety and self-sufficiency plans.
- Managed intake for new arrivals, performing empathetic assessments and resolving immediate health and social service needs.
- Worked directly with unaccompanied children and families in shelters, conducting registration, assessing daily needs, and mitigating protection risks.
- Acted as the primary focal point for complex inquiries, escalating difficult situations for rapid resolution.
- Created detailed maps of protection and health services and coordinated safe referral pathways for vulnerable clients.
- Conducted proactive community outreach and informational sessions to promote the availability of health and wellness resources to underserved populations.
- Served as a direct organizational liaison between the community and the health care and psychosocial support centers, resulting in increased client engagement.
- Spearheaded bilingual communication (Arabic/English) and professionally interpreting and translating field data and client needs into formal reports for organizational management and donors, directly influencing program funding and strategic direction.
Education
Alumni - Leadership Development Fellowship
Duke University, Sanford School of Public Policy
Durham, NC05.2023
Bachelor - Information Technology
University of Misrata
Misrata, Libya07.2012
Skills
- Bilingual proficiency in Arabic and English
- Case Management
- Advocacy and integration
- Cross-Departmental Coordination
- Strategic partnership development
- Data Management
Timeline
Protection Manager and Case Management Supervisor
International Rescue Committee
04.2023 - 09.2024
Senior Protection and Capacity Building Officer
International Rescue Committee
12.2019 - 10.2022
Community Engagement and Outreach Officer
International Rescue Committee
02.2019 - 12.2019
Bachelor - Information Technology
University of Misrata
Alumni - Leadership Development Fellowship
Duke University, Sanford School of Public Policy
COURSES
- Case Management Methodologies: Training focused on the holistic client-centered approach, client needs assessment, individualized safe case plan development, standardized triage protocols for making timely referrals, and acting as a primary liaison between clients and service providers. (2019 and 2022 with IRC)
- Advanced Systems Analysis & Process Efficiency (May 2022- Duke University)
- Quality Assurance & Impact Evaluation (October 2022- Duke University)
- Advanced Data Confidentiality & Protection Protocol (IRC Standard)
- Protection and Community-Based Approach (August 2019- IRC): focused on the holistic, client-centered approach to service delivery, emphasizing community resource linkage, and effective client advocacy for marginalized populations.
- Child Protection Minimum Standards (CPMS) , Prevention from Sexual Exploitation and Abuse (PSEA), and Social-Emotional Learning (SEL).(2022-2023-IRC)
- HIPAA compliance (September 2025-JFS)