Khayla Lewis
Pearland
Summary
Responsible and friendly professional with a strong understanding of hospitality, very adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Energetic team member possessing sharp memorization skills and outstanding teamwork abilities. Very personable individual processing a strong work ethic while working long periods of time and training incoming staff. Experienced at managing several tables and tasks at once with great accuracy and efficiency all while keeping a positive smile and positive attitude.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Waitress
Lov3 Houston
Houston
08.2024 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table settings and maintained cleanliness throughout the shift.
- Upsell food items and daily specials
- Book guests for bottle service
- Provided excellent customer service by addressing any complaints or concerns
- Assisted other wait staff members in times of heavy customer traffic.
- Complete side work at the end of each shift, which included rolling silverware and picking up table lamps.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Run bottle shows with sparklers etc.
- Took and processed customer orders using POS system
- ID all guests who look to be under the age of 35.
- Post daily flyers on social media to improve clientele traffic.
Bartender/ Waitress
Southside Sporting Club
Stafford
08.2022 - 04.2024
- Mixed and served a variety of cocktails and beverages for bar top and wait staff
- Maintained cleanliness and organization of the bar area throughout the shift
- Trained new staff on bartending procedures and safety protocols.
- Handled cash and card transactions accurately during busy service periods.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution and dishwasher after each use.
- Help co workers with their bottle show presentations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
Waitress Trainer/ Waitress
Twin Peaks
Houston
05.2017 - 08.2022
- Trained new staff on menu knowledge and service protocols.
- Facilitated role-playing scenarios to strengthen customer interaction skills.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Processed cash and card payments accurately using a POS system; ensured accuracy of change given to customers who pay in cash.
- Took accurate food and drink orders, using a POS ordering software system.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took and processed customer orders efficiently and accurately.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assist co workers with running their food and beverages.
- Build clientele and regulars
- Upsell food and beverage items to increase daily sales and profit.
- Trained new employees to perform duties.
- Monitored customer behavior to ensure a safe drinking environment.
- Resolved customer complaints in a professional manner.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Education
Dawson High School
Pearland, TXSkills
- 8 years customer service experience
- Food safety knowledge
- Point of sale (POS) system operations knowledge
- Upsell specialty items
- Experienced beverage mixing
- Time management
- Staff training
- Upselling techniques
- Strong multitasking
- Complex Problem-solving
- Hospitality and accommodation
- Bar terminology
- Food service etiquette
- Reliability and punctuality
- Memory retention
Affiliations
- Small business owner of Blush and Balloons established in 2025, I provide romantic balloon decorations and small balloon setups for private events and surprise celebrations. TikTok/ Instagram: @blushandblooms
Timeline
Waitress
Lov3 Houston
08.2024 - 03.2025
Bartender/ Waitress
Southside Sporting Club
08.2022 - 04.2024
Waitress Trainer/ Waitress
Twin Peaks
05.2017 - 08.2022
Dawson High School