Khazrij Israr
Orlando,USA
Summary
Results-driven IT professional with experience in IT administration, technical support, and logistics supervision. Skilled in troubleshooting, system installation, and user training, with proven ability to exceed client expectations by proactively managing incidents and resolving technical issues. Strong background in project coordination, vendor relations, and team leadership. Adept at leveraging communication, organization, and technical skills to support business operations and deliver exceptional customer service.
Overview
12
12
years of professional experience
Work History
Technical Support Specialist Level II
Charter Communications
Orlando, FL
03.2022 - Current
- Delivered exceptional customer support by presenting and explaining Charter products and services with clarity and professionalism.
- Maintained deep knowledge of supported products, addressing customer questions, complaints, and concerns with minimal escalation.
- Accurately documented customer account records and facilitated escalations to management or field support when necessary.
- Handled an average of 50 calls daily, consistently meeting performance expectations.
- Assisted with escalated calls, ensuring swift conflict resolution and customer satisfaction.
- Led team meetings and contributed to knowledge-sharing initiatives across the department.
- Played a key role in streamlining Agent OS Troubleshooter flows, improving efficiency of company-wide knowledge articles.
- Participated in quality coaching sessions, ensuring alignment with service excellence standards.
- Demonstrated expertise in cloud network-management and security solutions, contributing to IT support readiness.
- Fulfilled scheduling commitments and kept supervisors informed of work-related concerns.
- Conveyed professionalism, integrity, and product expertise in all customer interactions.
IT Supervisor
Wyland Galleries of Florida
Orlando, FL
05.2013 - 02.2022
- Provide IT administration and technical support across multiple gallery locations.
- Install and configure hardware, software, printers, and networking solutions.
- Deliver end-user training and technical documentation to improve system adoption.
- Manage IT service requests, troubleshoot issues, and ensure timely resolution.
- Coordinate cross-team communication to align IT initiatives with business needs.
Education
Associate of Science -
Valencia College
Orlando, FLHigh School Diploma -
Olympia High School
Orlando, FLSkills
- IT Support & Help Desk
- Technical Troubleshooting
- Systems Administration
- Microsoft 365
- Active Directory
- Network & Printer Configuration
- Project Management
- Team Leadership
- Training & Mentorship
- Communication
- Customer Service
- Vendor & Client Relations
- Adobe Creative Suite
- Video Production
- Content Editing
- Logistics Oversight
- Inventory & Asset Management
- Safety Standards
Timeline
Technical Support Specialist Level II
Charter Communications
03.2022 - Current
IT Supervisor
Wyland Galleries of Florida
05.2013 - 02.2022
Associate of Science -
Valencia College
High School Diploma -
Olympia High School