Khea T. Chambers
Washington,DC
Summary
Empathetic and patient professional with extensive experience in student assistance and guest services. Proven ability to lead teams, enhance collaboration, and implement safety protocols, ensuring a positive experience for all stakeholders.
Overview
26
26
years of professional experience
Work History
School Bus Attendant
Office Of The State Superintendent Of Education
Washington,DC
08.2011 - Current
- Assisted students in safely boarding and disembarking from school buses.
- Monitored student behavior to ensure a safe and respectful environment during transit.
- Communicated effectively with drivers regarding route changes and student needs.
- Provided first aid and emergency assistance when necessary, ensuring student safety.
Hotel Reservation Supervisor
Hoilday Inn Express
Washington,DC
02.2002 - 07.2011
- Supervised daily operations of reservations team to ensure exceptional guest service and satisfaction.
- Implemented training programs for staff to enhance customer interaction skills and operational efficiency.
- Managed reservation systems, ensuring accuracy in bookings and minimizing errors.
- Developed and maintained strong relationships with guests through effective communication and personalized service.
Front Desk Agent
Residence Inn By Marriot
Washington,DC
04.2000 - 02.2002
- Managed guest check-in and check-out processes efficiently, ensuring a seamless experience.
- Handled reservation inquiries and modifications using property management system to optimize occupancy rates.
- Provided exceptional customer service, addressing guest concerns promptly to enhance satisfaction levels.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality standards were met.
Education
High School Diploma -
Dunbar Senior High School
Washington,DCSkills
- Punctuality
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Leadership skills
- Excellent communication
- Multitasking Abilities
- Patience and empathy
Timeline
School Bus Attendant
Office Of The State Superintendent Of Education
08.2011 - Current
Hotel Reservation Supervisor
Hoilday Inn Express
02.2002 - 07.2011
Front Desk Agent
Residence Inn By Marriot
04.2000 - 02.2002
High School Diploma -
Dunbar Senior High School