Khendrea Wilson
Gainesville,FL
Summary
Dynamic Senior Office Assistant at Alachua County Board of County Commissions, adept at enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage sensitive information and foster strong relationships, while optimizing office operations with digital solutions. Skilled in team collaboration and training, ensuring a positive workplace culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Office Assistant
Alachua County Board of County Commissions
06.2017 - Current
- Manage sensitive information with discretion while following strict confidentiality protocols as required within the county guidelines.
- Served as the primary point of contact for external partners such as rescues or clients to foster strong communal relationships.
- Contribute to a positive workplace culture by participating in team-building events and celebrations for special occasions.
- Provide backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
- Utilize office management software to record and track customer information.
- Prioritize tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
- Maintain a professional office environment through attention to cleanliness, organization, and aesthetics.
- Conducted the onboarding process of volunteers by reviewing applications, scheduling and conducting orientation, as well as coordinating onboarding activities for new volunteers
- Optimized floor plan and document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
- Counsel adopters to ensure they have all the information necessary to have a successful pet ownership journey.
Veterinary Assistant
Northwood Oaks Animal Hospital
10.2015 - 06.2017
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Groomed and bathed animals to maintain hygiene and appearance.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Education
Satellite Academy High School
Queens, NYSkills
- Interpersonal skills
- Team Collaboration
- SOP Compliance
- Customer communication
- Training and mentoring
- Staff management
- Complex Problem-solving
Certification
- Certified Veterinary Assistant, Penn Foster - 2016
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Office Assistant
Alachua County Board of County Commissions
06.2017 - Current
Veterinary Assistant
Northwood Oaks Animal Hospital
10.2015 - 06.2017
Satellite Academy High School
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