Khia Newell
Bangor,ME
Summary
Dynamic professional with a proven track record at Home Care of Maine, excelling in customer service and teamwork. Adaptable and dependable, I effectively managed operations and fostered positive relationships, enhancing client satisfaction. Skilled in problem-solving and multitasking, I thrive in fast-paced environments while maintaining a calm demeanor under pressure.
Overview
6
6
years of professional experience
Work History
Pss Inhome Care
Home Care of Maine
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Cashier
Joes Market
12.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Manager
Big Apple
02.2019 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Education
H.S. Diploma -
The community school
Camden, ME06.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Verbal communication
- Decision-making
- Multitasking
Timeline
Pss Inhome Care
Home Care of Maine
12.2023 - Current
Cashier
Joes Market
12.2023 - 01.2025
Manager
Big Apple
02.2019 - 11.2023
H.S. Diploma -
The community school