Overview
Work History
Education
Skills
Timeline
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Khiana Hodge

Longview,TX

Overview

6
6
years of professional experience

Work History

Benefits Coordinator/Data Entry Clerk

Spectraforce Technologies Inc.
08.2023 - 03.2024
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Health Benefits Advisor

Willis Towers Watson
11.2022 - 08.2023
  • Logged client conversations, policy information and changes in client information at time of each phone call made.
  • Provided ongoing support to clients throughout the life of their policies, addressing concerns and answering questions as needed to ensure continued satisfaction with coverage choices.

Intake Specialist

Alorica
11.2021 - 11.2022
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

Office Coordinator

ACCESS Family Health Services
09.2019 - 11.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Appointment Setter

Health Care Express
02.2018 - 09.2019
  • Answered phone calls and answered questions from potential customers.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Education

Associate of Arts - Business Administration And Management

Vista College
Richardson, TX
10.2017

Skills

  • Verbal and written communication
  • Relationship Building
  • New employee enrollment
  • Written and oral communication
  • Benefits Administration
  • Benefits Explanation

Timeline

Benefits Coordinator/Data Entry Clerk

Spectraforce Technologies Inc.
08.2023 - 03.2024

Health Benefits Advisor

Willis Towers Watson
11.2022 - 08.2023

Intake Specialist

Alorica
11.2021 - 11.2022

Office Coordinator

ACCESS Family Health Services
09.2019 - 11.2021

Appointment Setter

Health Care Express
02.2018 - 09.2019

Associate of Arts - Business Administration And Management

Vista College

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Khiana Hodge