Khiandria Ward
Grand Bay,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Fresinus Medical Care
Grand Bay, AL
09.2025 - Current
- Assisted in monitoring patient vital signs and documenting changes in electronic health records.
- Supported daily patient care activities, ensuring comfort and safety during treatment sessions.
- Collaborate with nursing staff to implement care plans tailored to individual patient needs.
- Educated patients on treatment protocols and provided guidance for post-treatment care.
Server/Bartender
Logan’s Roadhouse
Mobile, AL
04.2025 - Current
- Provided exceptional customer service by attentively addressing guest needs and ensuring satisfaction.
- Efficiently managed cash register operations, processing transactions accurately and swiftly.
- Assisted in training new staff on menu items, bartending techniques, and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
Center Supervisor
Bio Life Plasma Services
Mobile, AL
12.2020 - 03.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance team performance and service delivery.
- Implemented process improvements that increased operational efficiency and reduced wait times.
- Developed training programs to enhance knowledge of plasma collection procedures among new hires.
Customer Service Representative
Alorica
Saraland, AL
01.2019 - 04.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted team in achieving high customer satisfaction ratings by providing timely support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Server
Baumhower's Victory Grille
Mobile, AL
04.2019 - 03.2020
- Provided exceptional customer service to enhance dining experience.
- Recommended menu items based on customer preferences and dietary needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Member Service Representative
Navigator Credit Union
Mobile, AL
08.2016 - 06.2017
- Assisted members with account inquiries and transactions, ensuring high levels of customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
Server
Waffle House
Grand Bay, AL
01.2015 - 06.2017
- Delivered exceptional customer service by anticipating guest needs and providing timely responses.
- Collaborated with kitchen staff to ensure accurate order preparation and efficient service flow.
- Trained new servers on menu items, service standards, and best practices for guest interaction.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL05.2017
Skills
- Heartsaver (CPR AED)
- Calm under stress
- Time management
- Active listening
- Team collaboration
- Information protection
- Data collection
- Adaptable
Timeline
Patient Care Technician
Fresinus Medical Care
09.2025 - Current
Server/Bartender
Logan’s Roadhouse
04.2025 - Current
Center Supervisor
Bio Life Plasma Services
12.2020 - 03.2025
Server
Baumhower's Victory Grille
04.2019 - 03.2020
Customer Service Representative
Alorica
01.2019 - 04.2020
Member Service Representative
Navigator Credit Union
08.2016 - 06.2017
Server
Waffle House
01.2015 - 06.2017
High School Diploma -
Alma Bryant High School