Highly motivated customer and technical support employee with a strong desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Qualified Advanced Technical Support Specialist with 10+ years of customer service experience. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.