Stephanie Patterson
Summary
Qualified Advanced Technical Support Specialist with 6 years of helpdesk and customer service experience. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Abbott Diabetes Care
10.2019 - 11.2022
- Worked with vendors to troubleshoot and resolve issues
- Delivered support for reported problems with desktop computers,laptops,peripherals, and mobile devices
- Installed and configured desktop computer hardware,software and peripherals using standard procedures.
- Assisted individuals who had problems with computer hardware, software, or networks by asking them to describe the problem and walked customers through potential solutions.
- Kept track of pending and completed computer help-desk requests.
- Answered inbound phone calls, emails, and live chats that were escalated to the tech department
Help Desk Support Technician
AT&T Wireless
02.2017 - 07.2019
- Assisted customers with instructional support and product troubleshooting.
- Supported customers with password resets and account customization.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Documented issues in bug tracking system for reporting.
- Recorded complaints,product deficiencies, returned orders and other customer documentation in system.
Internal Technical Support Representative
OSI Industries
03.2012 - 07.2019
- Assisted agents with various types of technical issues via phone,email, and live chat
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Used remote login tools to assist employees with technical and product questions
- Assisted customer in understanding products, components and systems using technical demonstration
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
High School Diploma -
Greenville High School
Skills
- Supporting computer hardware
- Supporting Hard disk arrays
- Live chat
- Email support
- 55 wpm typing speed
- Supporting computer software
- Problem solving
- Interpersonal skills
- Zendesk and other CRM software
- Help Desk Support
- Electronic components
- Automated control wiring
- Hardware maintenance
Timeline
Technical Support Specialist
Abbott Diabetes Care
10.2019 - 11.2022
Help Desk Support Technician
AT&T Wireless
02.2017 - 07.2019
Internal Technical Support Representative
OSI Industries
03.2012 - 07.2019
High School Diploma -
Greenville High School
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