Khiry Hicks
Seattle,WA
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
17
17
years of professional experience
Work History
Transit Safety Officer / Supervisor
Allied Universal
Seattle, WA
07.2023 - Current
- Provide leadership and daily operational support to Transit Safety Officers while maintaining a safe, professional, and customer-focused transit environment.
- Assist with coordinating team assignments, and coverage to support effective safety operations.
- Provide guidance and direction to officers regarding site policies, safety procedures, customer service expectations, and incident response.
- Use effective communication and de-escalation techniques to resolve conflicts and help prevent situations from escalating.
- Support officers during challenging incidents and help ensure established procedures are followed.
- Review and communicate important information regarding incidents, safety concerns, and operational issues.
- Identify and report hazards, unusual activity, policy violations, and other conditions requiring attention.
- Exercise sound judgment and professionalism when handling sensitive, stressful, or unpredictable situations.
- Promote teamwork, accountability, professionalism, and effective communication among team members.
- Provided professional customer service while carrying out client safety and security procedures in a public transit environment.
- Patrolled transit trains and conducted routine and random patrols of station interiors and exteriors.
- Responded to incidents, disturbances, and critical situations while maintaining a calm and professional demeanor.
- Maintain a visible safety presence throughout transit facilities and promote a secure and welcoming environment for customers.
- Used effective communication and de-escalation techniques to address customer concerns and resolve conflicts safely.
- Provide professional customer service and assist passengers with questions, concerns, directions, and access to appropriate local resources.
- Prepared clear, accurate, and detailed incident reports documenting events and actions taken.
- Recognized and reported safety concerns, unusual activity, and conditions requiring attention.
- Maintained professionalism and sound judgment when dealing with stressful and potentially escalated situations.
Manufacturing
Ardagh Group
Seattle, WA
11.2016 - 06.2023
- Followed established safety procedures and work instructions while operating manufacturing equipment in a high-volume production environment.
- Complied with safety requirements involving Lockout/Tagout, Machine Guarding, Housekeeping, and Personal Protective Equipment (PPE).
- Identified and reported product defects, equipment malfunctions, safety concerns, quality issues, and production problems to Auditors and Supervisors.
- Performed daily gauge calibrations and preventative maintenance activities to support safe and reliable operations.
- Operate and maintain machines that press or blow molten glass into molds to form and shape glass containers, including bottles and jars.
- Maintained clean, organized work areas and consistently followed housekeeping requirements.
- Weigh, measure, and inspect production samples to ensure they conform to specifications using scales, gauges, and visual inspection.
- Worked effectively as part of a team in a demanding, fast-paced manufacturing environment.
Warehouse Worker
Manpower / Quanex
Kent, WA
06.2014 - 02.2016
- Worked as part of a team to maintain safe, clean, and organized warehouse and production areas.
- Read and followed packaging layouts, manufacturing documentation, and work instructions.
- Communicated with team members regarding production, safety, housekeeping, and workflow needs.
- Maintained organized work areas and followed established workplace procedures.
Stock / Sales Associate
Footaction
Killeen, TX
01.2010 - 11.2012
- Provided friendly and professional customer service while identifying customer needs and assisting with product selection.
- Communicated effectively with customers to understand their needs and provide appropriate assistance.
- Maintained accurate product inventory and ensured merchandise was properly accounted for in the database.
- Demonstrated punctuality, reliability, and professionalism in a customer-facing retail environment.
Education
High School Diploma -
Killeen High School
Killeen, Texas06-2008
Skills
- Safety & Security Procedures
- Incident Response
- Crisis management
- Incident Report Writing
- Safety training
- Supervisory & Team Leadership
- Crisis management
- Conflict De-escalation
- Verbal & Written Communication
Timeline
Transit Safety Officer / Supervisor
Allied Universal
07.2023 - Current
Manufacturing
Ardagh Group
11.2016 - 06.2023
Warehouse Worker
Manpower / Quanex
06.2014 - 02.2016
Stock / Sales Associate
Footaction
01.2010 - 11.2012
High School Diploma -
Killeen High School