Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Khirysha Coleman
N. Las Vegas,NV
Summary
Overview
5
years of professional experience
Work History
CVS Caremark Specialty Pharmacy
Specialty Pharmacy Representative
05.2020 - 09.2020
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
American Recovery Service Incorporated
Collections Representative
09.2018 - 11.2019
Job overview
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing resources to locate debtors and updated information in company system.
Michael And Associates
Collections Officer
05.2019 - 09.2019
Job overview
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Locate all assets of debtor and help process liens and garnishments for debt owed
Expedia Inc
Tier 3 Customer Support Representative
08.2017 - 07.2018
Job overview
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Life Extension Foundation
Tier 2 Customer Service Representative
01.2016 - 08.2017
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Managed high levels of call flow
Education
University of Nevada - Las VegasLas Vegas, NV
No Degree from Biological Sciences-Pre-Professional
University Overview
Area Technical Trade CenterNorth Las Vegas, NV
CNA Certificate of Completion from Nursing
University Overview
- 3.5 GPA
Cheyenne High SchoolNorth Las Vegas, NV
High School Diploma
06.2009
University Overview
- Honor Roll (2007-2009)
- Millenium Scholarship Recipient
- 3.5 GPA
- Zeta Phi Beta Member
Skills
- Self-Reliance
- Workflow Processes
- File and Account Updates
- Handling Complaints
- Effective Customer Communication
- Microsoft Office
- Time Management
- Organized
- Remote Work
- Service Quality
- Active Listening
- Data Entry Documentation
Timeline
Specialty Pharmacy Representative
CVS Caremark Specialty Pharmacy
05.2020 - 09.2020
Collections Officer
Michael And Associates
05.2019 - 09.2019
Collections Representative
American Recovery Service Incorporated
09.2018 - 11.2019
Tier 3 Customer Support Representative
Expedia Inc
08.2017 - 07.2018
Tier 2 Customer Service Representative
Life Extension Foundation
01.2016 - 08.2017
University of Nevada - Las Vegas
No Degree from Biological Sciences-Pre-Professional
Area Technical Trade Center
CNA Certificate of Completion from Nursing
Cheyenne High School
High School Diploma
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