Vinecia Ruff
Dallas,TX
Summary
Customer Service Representative professional with 4+ years of experience, High Call volume environment,adept in billing, payment processing, and providing exceptional support in retail sectors. Excelled in roles requiring excellent communication, problem-solving, and time management skills. Seeking a Customer Service Representative position to leverage expertise in customer relations and services.
Overview
6
6
years of professional experience
Work History
Specialty Pharmacy Representative
McKesson
04.2023 - Current
- Assist patients and pharmacies via inbound and outbound services , managing prescriptions and facilitating patient access to medication assistance programs.
- Deliver comprehensive support services tailored to individual patient needs
- Provide essential guidance and support to colleagues in managing patient care and program navigation.
Customer Service Billing & Payment
Walmart.com
10.2019 - 01.2023
- Delivered exceptional communication through inbound /outbound calls ,live chat and emails for timely patient assistance to facilitate payments, order locations and cancellations.
- Provided support for customer credit card-related queries efficiently.
- Managed any service inquiries for membership payments, incorrect billing ,and any payment method issues.
Education
High School Diploma -
Justin F Kimball High School
06.2011
Skills
- Time Management
- Excellent Communication Skills
- Cold Calling
- Sufficient Customer Service
- Microsoft Office
- Sales
- MS
- Tech savvy
Languages
English
Native or Bilingual
Timeline
Specialty Pharmacy Representative
McKesson
04.2023 - Current
Customer Service Billing & Payment
Walmart.com
10.2019 - 01.2023
High School Diploma -
Justin F Kimball High School