Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Khitta Bounds

Summary

Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.

Also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Call Center Support Specialist

Amazon
Moss Point , MS
03.2017 - 04.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted customers by answering questions and responding to inquiries.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer calls and emails to answer questions about products and services.

Personal Assistant

The Kommany Group
Ridgeland, MS
06.2013 - 05.2020
  • Sourced and ordered office equipment and supplies.
  • Used discretion when handling confidential information.
  • Served as point of contact between clients and managerial staff.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Added documents to file records and created new records to support filing needs.

Sales Associate

Sally Beauty
Madison, MS
06.2012 - 11.2016
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

Associate of Applied Business - Business Administration And Management

Hinds Community College
Mississippi
05.2016

High School Diploma -

Ridgeland High School
Mississippi
05.2014

Skills

  • Process Refinement
  • Technical Support and Assistance
  • Call Documentation
  • Customer Satisfaction
  • Customer Data Confidentiality
  • Advanced Clerical Knowledge
  • Error Identification
  • Maintaining Confidentiality

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Additional Information

I have over five years of experience in data entry and customer service/support.

Timeline

Call Center Support Specialist

Amazon
03.2017 - 04.2021

Personal Assistant

The Kommany Group
06.2013 - 05.2020

Sales Associate

Sally Beauty
06.2012 - 11.2016

Associate of Applied Business - Business Administration And Management

Hinds Community College

High School Diploma -

Ridgeland High School

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Khitta Bounds