AUBRIE GUERRA
Bakersfield,CA
Summary
Personable and solution-oriented professional with business management, call center, and financial planning experience. Proven track record of improving operational efficiencies for enhanced customer loyalty and satisfaction. Seeking an opportunity to leverage skills and contribute effectively.
Overview
8
8
years of professional experience
Work History
Call Center Support Specialist
FoundationCCC
Bakersfield, CA
05.2024 - 11.2024
- Resolved customer queries by providing expert technical guidance via multiple platforms
- Ensured quick responses to client grievances.
- Handled data input across various systems, facilitating customer interaction tracking.
- Engaged in collaborative meetings to identify service upgrades
- Evaluated performance through metric tracking for improvement opportunities
Financial Loan Specialist
Regional Finance
Bakersfield, CA
12.2022 - 05.2024
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Explained various types of loans available to customers and their associated terms and conditions.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
Assistant Store Manager
Famous Footwear
Bakersfield, CA
01.2021 - 09.2022
- Controlled monthly operations budget, ensuring positive results
- Implemented techniques that guided staff in meeting targets
- Significantly lowered shrinkage by half via meticulous security protocol adherence.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assistant Sales Manager
T-Mobile
Bakersfield, CA
07.2016 - 07.2021
- Led product training and demonstrations to enhance consumer knowledge
- Surpassed team objectives through strategic collaboration
- Fostered customer and community connections to drive business growth
- Directed and inspired sales team, resulting in a 60% revenue boost
Education
High School Diploma -
Saint Anthony's College Preparatory High School
Long Beach, CA06.2013
Skills
- Data Analysis Proficiency
- Performance Metrics Analysis
- Data Entry
- IT Support Services
- CRM Software
- Quality assurance optimization
- Call Center Operations
- Performance Improvement
- Call Center Customer Service
- Documentation And Reporting
- Employee & Leadership Development
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Call Center Support Specialist
FoundationCCC
05.2024 - 11.2024
Financial Loan Specialist
Regional Finance
12.2022 - 05.2024
Assistant Store Manager
Famous Footwear
01.2021 - 09.2022
Assistant Sales Manager
T-Mobile
07.2016 - 07.2021
High School Diploma -
Saint Anthony's College Preparatory High School