Khiylah Robinson
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
10
10
years of professional experience
Work History
Account Manager (Remote)
Discover
Somerset
10.2023 - Current
- Manages customer account updates with precision
- Meticulously update and maintain accurate card member data, enhancing account security and reliability
- Provide tailored assistance to card members, fostering improved customer satisfaction and loyalty
- Processed customer service requests via phone support and chat support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Guest Advocate
Target
Somerset
06.2020 - 02.2023
- Enhanced customer experience
- Maintained a welcoming store environment
- Contributed to customer satisfaction
- Trained new employees, fostering a team-oriented environment
- Implemented new customer service protocols to elevate customer experience
- Compiled data reports, recorded company insights in database, and conducted backups.
Receptionist
Pocatello Pet Lodge
Pocatello
01.2015 - 02.2017
- Managed front desk operations
- Demonstrated excellent multitasking skills
- Oversaw appointment setups and record keeping with utmost accuracy and care
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-2018
Skills
Efficient and Detail-Oriented
Technical Support
Email Support
Zendesk
Understanding Customer Needs
Creative Problem Solving
Call Documentation
Order and Refund Processing
Data Entry
CRM Software
LiveChat Support
Microsoft Office
Timeline
Account Manager (Remote)
Discover
10.2023 - Current
Guest Advocate
Target
06.2020 - 02.2023
Receptionist
Pocatello Pet Lodge
01.2015 - 02.2017
High School Diploma -
Phillipsburg High School