Khoi Minh Truong
Atlanta,GA
Summary
Detail-oriented Cyber Security student at Georgia State University with a solid foundation in Computer Information Systems. Demonstrates a proactive approach to skill development and a commitment to embracing challenges. Prepared to contribute effectively in a dynamic environment and take on responsibilities that drive success.
Overview
4
4
years of professional experience
Work History
Team Lead / Trainer
The Bep Corner
Duluth, Georgia
01.2024 - Current
- Led training initiatives, onboarding new staff on POS systems, restaurant policies, and customer service protocols to enhance operational efficiency.
- Collaborated across departments to resolve service issues, contributing to improved customer satisfaction.
Sales Associate
United Group
Lawrenceville, Georgia
03.2024 - 12.2025
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
- Supervised installation crews and subcontractors, providing guidance and resolving on-site issues.
- Oversaw roofing projects, ensuring they were completed on time, within budget, and to quality standards.
- Negotiated contracts and closed sales, fostering strong customer relationships for repeat business.
Warehouse Associate / Problem Solver
Amazon
Peachtree Corners, Georgia
09.2022 - 11.2023
- Resolved issues with unreadable barcodes by recreating and re-syncing data, enhancing team efficiency.
- Analyzed and resolved exceptions for thousands of stuck, damaged, or misrouted packages.
- Troubleshot hardware and connectivity issues with hand scanners, printers, and workstation terminals on the fulfillment floor, performing initial diagnostics to minimize operational downtime.
Education
BBA - Computer Information Systems
Georgia State University
Atlanta, GA12-2027
Skills
- Issue resolution
- Team collaboration
- Microsoft
- Excel
- Presentation Development
- Visual Communication
- Visual Content Creation
- Image Editing
- Python
- Scripting
- Debugging
- Problem Solving
- Linux
- SQL
Projects
- Security & Automation Development (Python), Secure Password Generator: Developed a Python-based security tool that generates complex, randomized passwords.
- Student Financial & Deadline Tracker, Engineered an integrated management system for college students that tracks monthly expenses, calculates budget variances, and organizes academic deadlines using logic and runtime error handling.
- Real Estate Data Scraper, Built a web-scraping script to aggregate and compare apartment pricing data, automating the research process for local housing markets.
- Python Scripts Development, Developed Python scripts to automate logic and mathematical functions, focusing on error handling and runtime efficiency.
- Collaborative Projects, Collaborated in virtual team environments to solve business technology problems and meet strict project deadlines.
Additional Skills And Interests
Language: English, Vietnamese- Fluent
Timeline
Sales Associate
United Group
03.2024 - 12.2025
Team Lead / Trainer
The Bep Corner
01.2024 - Current
Warehouse Associate / Problem Solver
Amazon
09.2022 - 11.2023
BBA - Computer Information Systems
Georgia State University