Kristen Holskey
Pikeville,NC
Summary
A driven and motivated individual who strives to promote exceptional customer experiences, is goal oriented, and strives to maintain and grow customer relationships along with maintenance of company culture and excellence.
Overview
15
15
years of professional experience
Work History
Service Manager
Texas Roadhouse
06.2020 - 12.2023
- Running shifts as the front of house manager while balancing staff and guest needs and monitoring sales to maintain labor percentages and sales goals
- Handling weekly scheduling of staff and vendors, nightly sales and labor reports, cost journals, profit and loss recaps, accounts payables, credit card balancing, and document filing and retention
- Weekly employee payrolls, budgeting, and overseeing weekly ordering and inventories
- Building guest, staff, and vendor relations while ensuring satisfaction and retention.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Bar Manager
Texas Roadhouse
01.2016 - 06.2020
- Ordering of all beer, liquor, and wine, entering weekly invoices, accurately counting weekly inventory of all bar product, and upholding all ALE standards in the restaurant
- Maintaining safe serve alcohol courses within state and company guidelines, document retention for inspections, and maintaining up to date permits
- Consulting with vendors on new products, national sales vs
- New and trending products, and product promotion within the store.
- Created a welcoming atmosphere, building a loyal customer base and repeat business.
Server/Employee Training Coordinator
Texas Roadhouse
06.2014 - 01.2016
- Maintaining guest satisfaction and experience within the restaurant
- Multitasking in a high-stress environment
- Training new employees with focus on guest satisfaction and company culture
- Completing employee i9 documentation, new hire orientations, providing training schedules, and follow-up of training before final validation.
- Focusing on teamwork during busy shifts for efficient workflow and excellent guest experiences.
Server/Maintenance
Rocky Knoll Country Club
06.2009 - 05.2013
- Washing and refueling golf carts, mending and painting fences and yard markers, maintaining landscaping, such as weeding, cutting grass, etc., and ball retrieval, washing, and sorting for range baskets
- Cash handling, membership renewals and filing, and end of night register reconciliations
- Organizing nightly leagues, monthly tournaments, and any events within the golf course
- Building relationships with members and guests of the course.
Education
Wayne Community College
Goldsboro, NC03.2020
High School Diploma -
Brewer High School
Brewer, ME06.2013
Skills
- Able to multitask under high-stress
- Excellent communication
- Teamwork focused
- Detail oriented
- Adaptable to environments and situations
- Goal driven
- Onboarding and Orientation
- Conflict Resolution
Timeline
Service Manager
Texas Roadhouse
06.2020 - 12.2023
Bar Manager
Texas Roadhouse
01.2016 - 06.2020
Server/Employee Training Coordinator
Texas Roadhouse
06.2014 - 01.2016
Server/Maintenance
Rocky Knoll Country Club
06.2009 - 05.2013
Wayne Community College
High School Diploma -
Brewer High School