Khonsavanh Bryan Phongsa
Prime Comfort
Charlotte,NC
25
years of professional experience
I am interested in exploring a career opportunity with your company. Should you be in the market for a results-oriented professional, I would encourage you to consider my credentials. I am ambitious and a career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. I would like to thank you in advance for your time and any consideration you may give me. I look forward to hearing from you.
Work History
Field Service Manager
9 Years 8 Months- Evaluated team performance, identifying coaching needs and supporting stronger productivity across field crews.
- Monitored inventory usage, reducing delays by ensuring critical parts and tools stayed available.
- Trained field staff on diagnostic methods, installation practices, and preventive maintenance routines.
- Resolved escalated service issues, restoring customer satisfaction through prompt follow-up and clear communication.
Field Supervisor
1 Year 8 Months- Supervised daily service activities, confirming work quality and adherence to customer requirements.
- Trained technicians on service procedures, safety standards, and equipment handling practices.
- Resolved escalated service issues by communicating with customers and field staff.
HVAC Service Technician
4 Years 2 Months- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
HVAC Start Up Technician
11 Months- Involved with multifamily new construction division.
- Responsibilities consist of starting up newly installed hvac split systems.
Maintenance Supervisor
2 Years 3 Months- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
Operations Store Manager
7 Years 8 Months- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top associates.
Education
International Success Sales Training
Trane Charlotte/Greensboro DSO
NATE ID 5164261
Certificate No. 730518252979
Bachelor of Science - Business Administration And Management
Skills
Operational Management
Profit and Loss Management
Business Analysis and Planning
Goal Attainment and Revenue Growth
Performance Management
Customer Relations and Retention
Diagnosis and Repair of HVAC Systems
Design and Sales of HVAC Systems
Timeline
Field Supervisor
Horne
07.2023 - 03.2025Read More
Field Service Manager
Prime Comfort
02.2017 - CurrentRead More
HVAC Service Technician
MTB Mechanical
12.2012 - 02.2017Read More
HVAC Start Up Technician
Charlotte Mechanical
01.2012 - 12.2012Read More
Maintenance Supervisor
Seigle Point Apt Homes
10.2009 - 01.2012Read More
Operations Store Manager
Office Depot
02.2002 - 10.2009Read More
Trane Boot Camp Graduate
International Success Sales Training
Read More
Trane Variable Speed Certified
Trane Charlotte/Greensboro DSO
Read More
NATE Certified
NATE ID 5164261
Read More
EPA Certified - Universal
Certificate No. 730518252979
Read More
University of North Carolina At Charlotte
Bachelor of Science from Business Administration And Management
Read More