Khoun Thongdee
Lexington,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Shipping and Receiving Clerk
Fiberon
New London, North Carolina
01.2026 - Current
- Processed incoming shipments to ensure accurate inventory levels.
- Operated forklifts and pallet jacks for efficient material handling.
- Inspected products for quality compliance before distribution.
- Organized and maintained warehouse layout for optimal workflow.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Health insurance agent
Axion Contact Center LLC
Wayne, NJ
11.2021 - 09.2025
- Performed customer service with clients by listening to their concerns and finding solutions that addressed their needs
- Maintained an accurate account of client information and enrolled policies in database
- Adjusted client policy plans as requested, calculating and providing new quotes based on coverage details
Call Center Support Specialist
Inktel Contact Center Solutions
Charlotte, NC
11.2020 - 08.2021
- Provide call center support services on behalf of support company and its client in the form of phone, chat, or email
- Providing customer accurate information
- Maintain all documents and proprietary information confidential
Server/Shift Lead
Soho Bistro
Charlotte, NC
10.2011 - 03.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints
- Kept register accurate through correct billing, payment processing and cash management practices
Education
Some College (No Degree) - Chemistry
University of N.C. at Charlotte
Skills
- Health insurance
- Data Entry
- Client needs analysis
Certification
Insurance Producer, 09/01/21
Timeline
Shipping and Receiving Clerk
Fiberon
01.2026 - Current
Health insurance agent
Axion Contact Center LLC
11.2021 - 09.2025
Call Center Support Specialist
Inktel Contact Center Solutions
11.2020 - 08.2021
Server/Shift Lead
Soho Bistro
10.2011 - 03.2020
Some College (No Degree) - Chemistry
University of N.C. at Charlotte