Khrisna Castillo
Miami,FL
Summary
Motivated patient services with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Focused Patient Service Representative with 10 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules. More than 5 years of experience in ICD-10-CM.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Elevate Psychiatry, LLC
Doral, FL
03.2023 - 02.2024
- Assisted with scheduling appointments for patients.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted patients, verified insurance information and collected copays.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
Patient Service Representative
Gables Pediatrics, LLC
Miami, FL
02.2022 - 03.2023
- Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Answered patient questions and fielded complaints to resolve issues.
Patient Services Representative
Clinical Care Medical Centers
Miami, FL
09.2020 - 02.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Scheduled patient appointments and procedures.
- Utilized technology and specialized software to maximize productivity.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Registered patients by verifying records to update computer system and patient charts.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Reported liabilities and risk management concerns to supervisor for review.
Education
Some College (No Degree) - Certified Professional Coder (CPC) Course
Excelsior Technical Institute NMB
Miami, FL08-2024
Bachelor - Statistics of Health
Los Andes University
Venezuela11.2010
Skills
- Appointment confirmation
- Office administration
- Scheduling appointments
- Good work ethic
- Organization
- Communication
- Analytical
- Fluent in English and Spanish
Language
- Spanish
- English
Timeline
Front Desk Receptionist
Elevate Psychiatry, LLC
03.2023 - 02.2024
Patient Service Representative
Gables Pediatrics, LLC
02.2022 - 03.2023
Patient Services Representative
Clinical Care Medical Centers
09.2020 - 02.2022
Bachelor - Statistics of Health
Los Andes University
Some College (No Degree) - Certified Professional Coder (CPC) Course
Excelsior Technical Institute NMB
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