Khristian Rice
Flatwoods,KY
Summary
Dynamic legal secretary with a proven track record at the Public Defender's Office, adept at document management and appointment setting. Recognized for enhancing client communication and maintaining confidentiality, while efficiently managing multiple priorities. Strong organizational skills and a commitment to excellence have consistently improved workflow and client satisfaction.
Overview
11
11
years of professional experience
Work History
Legal Secretary
Public Defender's Office
Catlettsburg, KY
04.2025 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Scheduled and made appointments for seven attorneys.
Patient Office Coordinator
UK KDMC
Ashland,KY
07.2024 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Service Writer
Advance Automotive LLC
Raceland,KY
04.2024 - 07.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Managed payroll processing tasks while maintaining strict confidentiality regarding sensitive employee information.
Unit Secretary
UK KDMC
Ashland, KY
07.2023 - 04.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Office Manager
Riverside Transport
08.2021 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Property Manager
Ironton Lawrence Co CAO
11.2020 - 08.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Property Manager
Cardinal Management LTD
08.2014 - 08.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Processed security deposit refunds.
Education
No Degree - General Studies
Ashland Community And Technical College
Ashland, KYCertificate - Medical Coding And Insurance Billing
Collins Career Center
Coal Grove, OHGeneral
Russell High School
Russell, KY06.2003
Skills
- Court filing
- Document formatting
- Efficient multi-tasker
- Appointment setting
- File organization
- Word processing
- Document filing
- Document management
- Phone etiquette
- Document preparation
- Administrative support
- Editing and proofreading
Timeline
Legal Secretary
Public Defender's Office
04.2025 - Current
Patient Office Coordinator
UK KDMC
07.2024 - 03.2025
Service Writer
Advance Automotive LLC
04.2024 - 07.2024
Unit Secretary
UK KDMC
07.2023 - 04.2024
Office Manager
Riverside Transport
08.2021 - 03.2022
Property Manager
Ironton Lawrence Co CAO
11.2020 - 08.2021
Assistant Property Manager
Cardinal Management LTD
08.2014 - 08.2020
No Degree - General Studies
Ashland Community And Technical College
Certificate - Medical Coding And Insurance Billing
Collins Career Center
General
Russell High School