Khristin Jones
Boise
Summary
Operations professional with solid foundation in managing and optimizing team performance. Known for driving process improvements while maintaining high standards of quality and efficiency. Strong focus on team collaboration and achieving results, adaptable to evolving challenges. Proficient in resource management and operational strategy.
Overview
10
10
years of professional experience
2029
2029
years of post-secondary education
Work History
Government Operations Team Lead
PacificSource
01.2020 - Current
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Created comprehensive training materials designed specifically to enable seamless onboarding of new team members and maintain consistency in operational standards.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated cross-functional teams, fostering collaboration and ensuring timely completion of projects.
Specialty Technician
Albertsons Specialty Pharmacy
09.2018 - 01.2020
- Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Facilitated timely medication refills by proactively contacting providers for adherence checks and refill reminders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
Customer Support Specialist
Coram CVS Specialty Infusion Services
08.2017 - 09.2018
- Compounding of patient specific medications including antibiotics and TPNs.
- Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with patients for refills of medications and supplies.
Pharmacy Technician II
ST. Lukes Meridain Medical Center
06.2017 - 12.2017
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Accurate pulling of medications from shelves for Omnicell replenishment.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Answered and screened high volume phone calls for staff pharmacist.
Pharmacy Technician II
Porter Adventist Hospital
02.2015 - 06.2017
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Answered and screened high volume phone calls for staff pharmacist.
- Accurate pulling of medications from pharmacy carousel and from shelves for Pyxis replenishment.
Education
Bachelor of Science - Environmental Science
Boise State University
Skills
- Compliance management
Timeline
Government Operations Team Lead
PacificSource
01.2020 - Current
Specialty Technician
Albertsons Specialty Pharmacy
09.2018 - 01.2020
Customer Support Specialist
Coram CVS Specialty Infusion Services
08.2017 - 09.2018
Pharmacy Technician II
ST. Lukes Meridain Medical Center
06.2017 - 12.2017
Pharmacy Technician II
Porter Adventist Hospital
02.2015 - 06.2017
Bachelor of Science - Environmental Science
Boise State University
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